IVR Change Logs tab allows you to view a report of the changes made to the IVR Flows.
To view the history of changes in the IVR Flows, go to the Publisher Management > Setup > Call Routing / IVR section and select the "IVR Change Logs" tab.
The “IVR Change Logs” tab contains the following information:
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ID: The unique identification number of the record.
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Date: The date and time of the changes.
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User: The person who made the changes.
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IVR ID: The unique identification number of the IVR.
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Name: The name of the IVR.
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Product: The name of the Product.
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Old Data: The data before the changes.
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New Data: The data after the changes.
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Actions: Click the “View log” button to view the changes and compare them to the old data.
You can narrow down the search results by using the following filters:
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Date: Enter the date range for the report.
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User: Select the person that made the changes.
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IVR: Select the IVR.
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Product: Select the Product.
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Old Data: Enter the data before the changes.
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New Data: Enter the data after the changes.
Click the “Search” button to generate the report.
