The Call Statuses allow you to view the current state or condition of call processing through the system.
These statuses provide information about the progress of calls and help operators and managers understand the stage at which a call is. Call statuses are available in the Call Details, Call Search, and My Calls reports, as well as in the Dialing Lists section.
The following Call Statuses are available in the system:
- Ringing: The call has been initiated, and a response from the receiving end is awaiting.
- In Progress: The call is currently ongoing, and an active conversation or interaction is happening between the parties involved.
- System Error: The call could not be connected due to technical reasons, such as an unavailable destination or an inoperative number.
- Cancelled: The call was scheduled or initiated but was intentionally terminated or aborted before completion.
- Completed: The call was successfully answered and concluded.
- Pending: The contact record is queued for dialing, but the call attempt has not yet been initiated.
- Skipped: For records skipped by operators/auto-dialer.
- Blocked: The call was denied because of certain limitations, potentially due to configurations such as the DNPL list. Particularly, calls are blocked by the system due to contacts identified on the Do Not Present List.
- Duplicated: A duplicate contact record entry has been identified, indicating a repetition of the same contact record.
- Out of Schedule: The call attempted or received during restricted hours.
- Deleted: A contact record that has been removed or deleted from the system.
To view the call status in the processed calls list, go to the All Reports > Call Details section. The current status of the call will be displayed in the “Call Status” column.
You can use the “Call Status” filter to narrow down the search results according to the current call status.
Read more information about the Call Details report in the following Knowledge Base article.
To view the Call Status for the particular processed call using the search filters, go to the All Reports > Call Search section.
The current status of the call will be displayed in the “Call Status” column.
You can use the “Call Status” filter to narrow down the search results according to the current call status.
Read more information about the Call Search report in the following Knowledge Base article.
To view the Call Status for the calls that were processed or are currently processing by the user for the ongoing date, go to the All Reports > My Calls section.
The Call Status for calls that are currently processing is displayed in the “Status” field of the “Active Calls” block.
The Call Status for already processed calls up to the current moment on the ongoing date is displayed in the “Status” field of the “Calls completed today” block.
To view the call status of the sorted dialing list requests, go to the Call Campaigns > Dialing List Requests section and select the “Sorted Dialing List Requests” tab.
The current status of the dialing list request is displayed in the “Status” field.
You can use the “Status” filter to narrow down the search results according to the current call status.
To view the current status of the dialing list request, go to the Call Campaigns > Dialing List Requests section and select the “Dialing List Requests” tab.
The current status of the dialing list request is displayed in the “Status” field.
You can use the “Status” filter to narrow down the search results according to the current call status.
