- Phonexa Support Center
- LMS Sync & Call Logic
- Extra Features
Duplicate Threshold
Detect any duplicated application with a duplicate threshold. A custom timeout system allows detecting any repeated application with ease.
The “Duplicate Timeout” setting allows you to set a time range within which the system will consider the leads with the same email sent from one Publisher as a duplicate application and won’t process it. The default time range is five minutes.
Note: This option is available on demand only. Please contact your Account Manager for more information.
To set a specific time range for the Product, go to the System Management > Products > Settings > Advanced Settings tab.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio3810236648008a26fd96b77bc5502158a5NFz4xVW_Ol0TWv97rKW89jYxPLRhKMbNyEfrA_tZFK0BsqnrQ1g0JyyhBiS1J-2.png)
Select the specific time range from the “Duplicate Timeout” drop-down list:
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Select the “Not set” value to set the default time range in the system (5 minutes).
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Select the “0” value to process all leads as new, including duplicate leads.
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Select any value between 30 and 420 to define the time range in seconds within which the system will consider the same leads from one Publisher as a duplicate application.
To save settings, click the “Save” button.