Email SMS global suppression list user guide that has all detailed instructions on how to edit suppression lists.
You can view detailed instructions on how to create/edit an email or SMS global suppression List.
Please follow this guide for creating/editing an email or SMS global suppression List.
Email Global Suppression List
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To add an email to ‘Email Global Suppression’, go to Suppression Management > Email Global Suppression section. Click on ‘Add new’, you have the option to ‘Add a New Email’ manually or ‘Import from CSV’.
(A). Add a New Email: from the popup type in the Email you want to add to suppression list or the MD5 format of that email. Then click on ‘Add’.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio151670044c275469d5483b921901af03aexjcV3_gHf4nYD-2.png)
Note: If the email already exists in ‘ALL Contacts’ section, then the Email status will be changed to ‘Suppressed’. If the email does not exist, then the system will create a new contact with an email status ‘Suppressed’
(B). Import from CSV: from the popup,
(1). Choose a file from your computer where you have a list of either emails or MD5 format emails
(2). Check this option if your CSV contains only MD5 format emails
(3). You can download a sample file for easy formatting.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio151670049f25824fc81d338bbc046aebbJI5Hao4MRgnxaN-2.png)
2. Once the CSV file is chosen, click on ‘Import’. You will see a CSV Field vs Import To mapping. Choose the correct mapping from your file.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio1516700525669cee5ecd99c676ea23fabJ0YmhuLPk2EPtw-2.png)
3. Once the mapping is done, click on ‘Import’ again to process your import request. In order to see the status of this import you can either go to System Logs > Cron tasks section or List Management > All Contacts > ‘Contacts Imports History’ tab
SMS Global Suppression List
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To add a phone to ‘SMS Global Suppression’, go to Suppression Management > SMS Global Suppression section. Click on ‘Add new’, you have the option to ‘Add a New Phone’ manually or ‘Import from CSV’.
(A). Add a New Phone: from the popup type in the Phone you want to add to the suppression list. Currently, we support the US or UK phone numbers. Then click on ‘Add’.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio151670064d982d89fb255eea1ce03077e7hABr2EzoCGcA5-2.png)
Note: If the email already exists in ‘ALL Contacts’ section, then the Phone Status will be changed to ‘Suppressed’. If the email does not exist, then the system will create a new contact with a phone status ‘Suppressed’
(B). Import from CSV: from the popup,
(1). Choose a file from your computer where you have a list of phones
(2). Check this option if you want to be notified when the import is done by email
(3). You can download a sample file for easy formatting.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio1516700710018625ad13072308448114diRt85UMDZWtQ7m-2.png)
4. Once the CSV file is chosen, click on ‘Import’. You will see a CSV Fields vs Import To mapping. Choose the correct mapping from your file.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio151670078041f84d1c1341af4755e60de0eQL-JNmooL9f0-2.png)
5. Once the mapping is done, click on ‘Import’ again to process your import request. In order to see the status of this import you can either go to System Logs > Cron tasks section or List Management > All Contacts > ‘Contacts Imports History’ tab.