In the Management section, you can determine where your tickets will be assigned. In sending tickets, the sender will indicate to which group they want to direct their inquiry, such as the technical department or accounting department. Also, you can add and delete users from the Tickets Category. To view go to the Support > Management section.
Use the following filter fields to find the category you need:
Title - the title of the ticket category
Status - ticket category status:
1. Choose Active to show all Active ticket categories
2. Choose Disabled to show all Disabled ticket categories
3. Choose Deleted to show only Deleted ticket categories.
To add a new Tickets Category click the “Add New Category” button and fill in the fields in the pop-up window. Click the “Add” button to save.
To configure Tickets Category, click the “Edit” button in the “Action” column. Fill in the data fields in the pop-up window and click the “Save” button to complete.
Click the “Manage Category” button and the system will redirect you to the category setup page. You can add or delete a user category here.
Use the following filters to get specified data:
Nick Name - the name of the user
Email - user’s email address
Status - user status
Group - a group which the user belongs to.
To add a new user to the category click the “Add New User” button, fill in the fields in the pop-up window and click the “Add” button to save.
To delete the user from the category, click the “Delete” button and enter ‘Yes’ in the required field to confirm your operation. Press the “Delete” button to continue.