The Phone/IVR tab allows you to set up to which phone number or IVR a lead will be transferred if it was purchased by this campaign. Call Logic supports two campaign transfer types: Direct Transfer to Phone and Custom IVR.

The Phone/IVR tab allows you to set up to which phone number or IVR a lead will be transferred if it was purchased by this campaign, as well as manage additional dialing settings.

To manage the settings, go to the Client Management > Setup > Campaigns section, choose the campaign and click the “Configure” button in the “Actions” column, and select the “Phone/IVR” tab.

Fill in the following fields:

  • Transfer type - select the transfer type that determines where purchased leads are transferred. Select the Direct Transfer type for calls to be forwarded to the phone number specified in the Phone field. Select the Custom IVR type for calls to be transferred to the custom IVR that may contain additional questions or perform additional validation.

  • Phone (for Direct Transfer) - choose the phone number you want to transfer the purchased leads to.

  • Name (for Custom IVR) - enter the name of the Custom IVR.

  • Recognition Type (for Custom IVR) - select the IVR recognition type (Keypad or Voice Recognition + Keypad).

  • Basic Language - select the language for data reduction.

  • Numerical Data Redaction - Call Logic users who utilize the Call Recording feature can set up numerical data reduction, such as phone number, ZIP-code, credit card number, etc., from the audio recording of the conversation:

    • Select the “Use Product Setting” option to apply the product settings the campaign is assigned to.

      1. Select the “Enabled” option to enable numerical data reduction for this campaign, regardless of the product settings.

      2. Select the “Disabled” option to disable numerical data reduction for this campaign, regardless of the product settings.

  • Keyword Search - Call Logic users who utilize the Call Recording feature can set up a keyword search that allows you to search for phrases or keywords in audio recordings:

    • Select the “Use Product Setting” option to apply the product settings the campaign is assigned to.

      1. Select the “Enabled” option to enable keyword search for this campaign, regardless of the product settings.

      2. Select the “Disabled” option to disable keyword search for this campaign, regardless of the product settings.

  • “Prevent Call Recording” - select the “Yes” option to disable call recording for this campaign.

  • “Override Call Percent (0 = off)” - set the percentage of the phone calls that will be recorded for this campaign.

  • “Replace Client Phone Number” - select the “Yes” option to replace a customer’s phone number with the number entered in the “Client Phone Number for Showing” field when the call is transferred to the Buyer.

  • “Ring time” - enter how long the system should wait for a Buyer’s agent to pick up the incoming call. The default value is set to 60 seconds.

  • “Number for call attempts for "No Response" calls” - enter the number of call attempts before the system marks the call with the “No response” label.

  • “Number of ring attempts for "Busy/Error" calls” - enter the number of call attempts the system will make to reach the Buyer if a “Busy” signal is received. (The call was dropped/the line was busy).

  • “Interval between call attempts” - enter the value in seconds for the interval between call attempts. The default value is set to “0.”

  • “Interval between Busy/Error call attempts” - enter the value in seconds for the interval between call attempts if the system receives the “Busy” signal. The default value is set to “0.”

  • “Redial if short call” - select “Yes” to enable a callback to the Buyer if the call with the Buyer was shorter than specified in the “Call duration less then” field and was hung up by the Buyer.

Click the “Save” button to apply changes.

Fill in the following fields:

  • Transfer type - select the transfer type that determines where purchased leads are transferred. Select the Direct Transfer type for calls to be forwarded to the phone number specified in the Phone field. Select the Custom IVR type for calls to be transferred to the custom IVR that may contain additional questions or perform additional validation.

  • Phone (for Direct Transfer) - choose the phone number you want to transfer the purchased leads to.

  • Name (for Custom IVR) - enter the name of the Custom IVR.

  • Recognition Type (for Custom IVR) - select the IVR recognition type (Keypad or Voice Recognition + Keypad).

  • Basic Language - select the language for data reduction.

  • Numerical Data Redaction - Call Logic users who utilize the Call Recording feature can set up numerical data reduction, such as phone number, ZIP-code, credit card number, etc., from the audio recording of the conversation:

    • Select the “Use Product Setting” option to apply the product settings the campaign is assigned to.

      1. Select the “Enabled” option to enable numerical data reduction for this campaign, regardless of the product settings.

      2. Select the “Disabled” option to disable numerical data reduction for this campaign, regardless of the product settings.

  • Keyword Search - Call Logic users who utilize the Call Recording feature can set up a keyword search that allows you to search for phrases or keywords in audio recordings:

    • Select the “Use Product Setting” option to apply the product settings the campaign is assigned to.

      1. Select the “Enabled” option to enable keyword search for this campaign, regardless of the product settings.

      2. Select the “Disabled” option to disable keyword search for this campaign, regardless of the product settings.

  • “Prevent Call Recording” - select the “Yes” option to disable call recording for this campaign.

  • “Override Call Percent (0 = off)” - set the percentage of the phone calls that will be recorded for this campaign.

  • “Replace Client Phone Number” - select the “Yes” option to replace a customer’s phone number with the number entered in the “Client Phone Number for Showing” field when the call is transferred to the Buyer.

  • “Ring time” - enter how long the system should wait for a Buyer’s agent to pick up the incoming call. The default value is set to 60 seconds.

  • “Number for call attempts for "No Response" calls” - enter the number of call attempts before the system marks the call with the “No response” label.

  • “Number of ring attempts for "Busy/Error" calls” - enter the number of call attempts the system will make to reach the Buyer if a “Busy” signal is received. (The call was dropped/the line was busy).

  • “Interval between call attempts” - enter the value in seconds for the interval between call attempts. The default value is set to “0.”

  • “Interval between Busy/Error call attempts” - enter the value in seconds for the interval between call attempts if the system receives the “Busy” signal. The default value is set to “0.”

  • “Redial if short call” - select “Yes” to enable a callback to the Buyer if the call with the Buyer was shorter than specified in the “Call duration less then” field and was hung up by the Buyer.

Click the “Save” button to apply changes.

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