The “Notifications” tab allows you to set and manage notification settings for the Campaign.

To set up the Notifications for the Campaign, go to the Client Management > Campaigns section and select the Campaign. Click the “Configure” button in the “Action” column and select the “Notifications” tab on the Campaign setup page.

To enable or disable any of the notifications settings blocks, use the “ON/OFF '' toggles.

General Notifications tab

To manage default notifications, go to the “General Notifications” tab.

For the “Timeout Automation” notifications, you can choose one of the default configurations from the drop-down list at the top or customize them according to your needs.

To configure the “Timeout Automation” notifications, turn the toggle “ON” and fill in the following fields:

  • Maximum % of timeouts: Enter the percentage value of maximum timeouts (ratio of leads with timeout status to the total leads) to trigger the notification.

  • Minimum number of timeouts: Enter the minimum number of leads with timeouts to trigger the notification.

  • Timeouts within past: Select the time range to track the number of leads with timeouts.

  • Pause the channel for (X) minutes (0=off): Enter the number of minutes to pause the channel when the maximum set percentage of timeouts is reached.

To set the “Preset Mode” of the “Timeout Automation” notification settings for the Campaign, choose the option from the drop-down list. To view the additional information, click the info (?) icon next to the field.

Depending on the Campaign, the following preset modes are available:

Preset groups:

  • High Volume: Select this option for the Campaign that usually processes at least 3,000 leads per hour.

  • Mid Volume: Select this option for the Campaign that usually processes at least 1,000 leads per hour.

  • Low Volume: Select this option for the Campaign that usually processes at least 400 leads per hour.

  • Parallel: Select this option for the Silent Campaign.

Levels:

  • Strict: Indicates the most restrictive timeout settings level for high volume of timeouts.

  • Medium: The timeout settings level for medium/above average volume of timeouts.

  • Soft: The timeout settings level for low volume of timeouts.

To configure the “Timeout Notifications” block, turn the toggle “ON” and fill in the following fields:

  • Notification recipient list (separate multiple recipients with commas): Enter the list of emails to send the notifications.

  • Maximum number of notifications (used in conjunction with "Notification frequency" field below): Enter the number of emails with notifications that can be sent within the time range set in the “Notification frequency (every X hours)” field.

  • Notification frequency (every X hours): Enter the time range that indicates how often the notification emails will be sent (in hours).

In the “Cap Notifications” block, you can configure the list of emails to receive the cap-out notifications by entering it in the “Notification recipient list (separate multiple recipients with commas)” field.

To configure the “Integration Error Notifications” block, turn the toggle “ON” and fill in the following fields:

  • Notifications recipient list (separate multiple recipients with commas): Enter the list of emails to send the notifications.

  • Maximum number of errors: Enter the maximum number of errors detected within the time range specified in the “Errors within past (X) minutes” that will trigger the notification.

  • Errors within past (X) minutes: Enter the time range to track the number of errors (in minutes).

  • Maximum number of notifications (used in conjunction with "Notification frequency" field below): Enter the number of emails with notifications that can be sent within the time range set in the “Notification frequency (every X hours)” field.

  • Notification frequency (every X hours): Enter the time range that indicates how often the notification emails will be sent (in hours).

For the Call Logic platform, additional notification settings blocks are available.

To configure the notification settings for the “No Response Calls”, “Busy/Error Calls”, and “Calls Not Converting” blocks, turn the toggle “ON” and fill in the following fields:

  • Notification recipient list (separate multiple recipients with commas): Enter the list of emails to send notifications.

  • Maximum number of errors: Enter the maximum number of errors detected within the time range specified in the “Errors within past (X) hours” that will trigger the notification.

  • Errors within past (X) hours: Enter the time range to track the number of errors (in hours).

Click the “Save” button to apply the notification settings.

To restore Buyer's default settings, click the “Reset To Buyer's defaults” button.

Note: The previous settings will be overwritten on the Campaign level.

Read more about the notification settings on the Buyer level for the LMS platform in our Knowledge Base article and for the Call Logic platform in this Knowledge Base article.

Non-Accepts Notifications tab

The Non-Accepts Notifications option allows you to enable notifications if the Buyer does not accept traffic within the specified time range.

To manage the Non-Accepts Notifications, go to the “Non-Accepts Notifications” tab.

To configure the “Non-Accepts Notifications” block, turn the toggle “ON” and fill in the following fields:

  • No Accepts Within: Enter the time range in hours. The duration must be no more than 4 hours. If the Buyer does not accept the leads within the selected time, a notification will be sent.

  • From / Till: Specify the time range when the system checks for Non-Accepts. Enter the durations starting and finishing values in HH: MM format. Notifications will be sent within the selected time.

  • Maximum number of notifications: Enter the maximum number of notifications sent in the selected time range (1 / 2 / unlimited).

  • Notifications frequency: Select the notification frequency. Every X minute, the system will resend the notification.

  • Notification recipient list: Enter the email address(es) of recipients who receive notifications about Non-accepts.

Note: The system regards Campaign status (Active - notifications are sent; Paused, Temp Paused and other non-active - notifications are not sent) and Campaign schedule when sending notifications.

Did this answer your question?