You can see the detailed description of Call Statuses and Call Transfer Statuses for the Buyer and Publisher.
To sort incoming calls data, use the "Call Status" filter in the “Call Details” report.
The "Call Status" filter is available for the buyer and the publisher and contains the following statuses:
Buyer not found - the caller has completed the IVR but got rejected because a buyer was not found.
Duplicate Call - the caller had called earlier, was sold, and within a certain time, he called again.
Hangup by buyer - the buyer hung up during the conversation with the caller. The buyer and the caller had completed the conversation.
Hangup by lead - the caller hung up during the conversation with the buyer. The buyer and the caller had completed the conversation.
Hangup by lead (IVR) - the caller hung up during the IVR before a buyer was found.
In progress - the caller goes through the IVR and the call is still in progress.
IVR Error - a rejection by IVR because of an error or a timeout. The caller did not complete the IVR.
IVR Reject - the caller completed the IVR but got rejected according to the IVR set up.
Not answered - the buyer did not answer the call within the timeout specified in the campaign settings.
Sold - the lead was sold.
Transferred - the call is transferred to the buyer and is still in progress.
Transferred to IVR - the call was transferred to another IVR.
Unknown error - something went wrong, unpredictable error. The call proceeded in an uncommon way, there is no suitable status for it.
There are two other statuses available for the buyer only:
Reject - the lead was not sold, e.g. the conversation lasted less than the time set for the sale.
Return - the caller had called earlier, was sold and within a certain time, he called again.
In the “Call Details” report, the Call Transfer Statuses are available for the buyer only. They are as follows:
Trying - initiate a call to the buyer, it usually lasts a split second. This is the moment between the start of the call to the buyer and the long dial tone.
Ringing - dialing the buyer at the moment. (The dial tone / the playing ringtone.)
Ok - the call ended correctly.
Connection error - an error occurred while dialing the buyer, e.g. we got a server error from the provider - 500/503
No answer - the buyer did not answer the call on timeout.
Chanel unavailable - the buyer's phone is disconnected, or the provider returned an error 480/503 while dialing.
Busy - the line is busy while dialing the buyer.
Cancel - the call is canceled by the provider’s server for any reason.
Error - something went wrong, unaccounted event. Most likely a problem with the provider or the buyer’s PBX.