The “Call Partner Hangup Report” allows you to view the hangup records for the buyer’s IVR. You can also view the report grouped by Time and by Initiator.

The “Call Partner Hangup Report” allows you to view the hangup records for the buyer’s IVR. To view the “Call Partner Hangup Report” go to the Analytics and Optimization > Performance Tools > Call Partner Hangup Report section.

The “Call Partner Hangup” tab displays the following data:

  • Date;

  • IVR - IVR name;

  • Product - Product name;

  • Hangup Initiator - the party that completed the call (system, lead, buyer);

  • Buyer - buyer’s name;

  • Campaign - campaign name;

  • Count - the number of hangups.

You can also view the report grouped by Time and by Initiator.

The "Group By Time" tab displays the report grouped by call duration.

The “Group By Time” tab displays the following data:

  • Time Group - call duration;

  • Count - total number of hangups;

  • Percent, % - total percentage of hangups.

The "Group By Initiator" tab displays the report grouped by the hangup initiator.

The “Group By Initiator” tab displays the following data:

  • Hangup Initiator - the party that completed the call (system, lead, buyer);

  • Count - the number of hangups;

  • Percent, % - the percentage of hangups.

Did this answer your question?