The CCPA & Suppression Management report allows you to monitor and process the unsubscribe request in the system.

To view the report, go to the Analytics and Optimization > Manual control > Suppression Management section.

The CCPA & Suppression Management list contains the following information:

  • Publisher: The name of the Publisher corresponding to the unsubscribe request.

  • Email Address: The email address for the unsubscribe request.

  • Phone Number: The phone number for the unsubscribe request.

  • Website: The web source where the unsubscribe request came from.

  • Date of Birth: The date of birth corresponding to the unsubscribe request.

  • Short SSN: The last 4 digits of the Social Security Number corresponding to the unsubscribe request.

  • State: The name of the state that was determined as the location corresponding to the unsubscribe request.

  • Requests: The request to delete information, unsubscribe, or disclose the categories of third parties the information is shared. (Unsubscribe/Delete/Third Party Categories).

  • Status: The unsubscribe request status. (New/In Progress/Closed).

  • Created: The date when the unsubscribe request was created.

  • Updated: The date when the unsubscribe request was updated.

You can narrow down the search result by using the following filters:

  • Created: Enter the date when the unsubscribe link was created.

  • Updated: Enter the date when the unsubscribe link was updated.

  • Publisher: Enter the name of the Publisher.

  • Email Address: Enter the email address for the unsubscribe request.

  • Phone Number: Enter the phone number for the unsubscribe request.

  • Website: Enter the name of the web source where the unsubscribe request came from.

  • Status: Select the status of the unsubscribe link. (New/In Progress/Closed).

Click the “Search” button to generate the report.

To proceed with the new unsubscribe request through the system, click the “In Progress” button in the “Action” column. The value in the “Status” column will be changed from “New” to “In Progress”.

To finalize the completed request, click the “Close” button in the “Action” column. The value in the “Status” column will be changed from “In Progress” to “Closed”.

To reopen the request for further processing, click the “Back to progress” button in the “Action” column. The value in the “Status” column will change from “Closed” to “In Progress”.

Note: Custom field is displayed only if it is specified using the fieldLabel parameter.

To delete lead information, click the “Delete” button in the “Action” column. In the pop-up window, select the product to look up for leads associated with this email address and click the “Next” button to proceed with lead information deletion for the selected Product. Note: Leads will be shown for the selected Product and Date only. Update the filters to check for any other leads associated with the selected email. Read more about the Lead Delete option in our Knowledge Base article.

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