The Call Details report shows real-time incoming calls and statuses. You can view the lead ID, date, lead status, product, publisher, call status, other report details.

To view the report go to the All Reports > Publisher Reports > Call Details section.

The Call Details report contains the following information:

  • Lead ID: The unique identification number of the lead.

  • Date: The date and time of the call.

  • Lead status: The status of the lead (Sold / Rejected).

  • Publisher Phone Number: The phone number of the Publisher.

  • Call type: The type of the call.

  • Product: The name of the Product.

  • Publisher: The name of the Publisher.

  • Call Transfer Status: The status of the transfer call (Trying, Ringing, Ok, Connection Error, No answer, Channel unavailable, Busy, Cansel, Error).

  • Call Status: The status of the call.

  • Duration: The total duration of the call.

  • Duration (IVR): The duration of IVR.

  • IVR: The name of the IVR.

You can narrow down the search results by using the following filters:

  • Lead ID: Select the Lead ID.

  • Date: Select the date range for the report.

  • Product: Select the name of the Product.

  • Publisher Agent: Select the name of the Publisher Agent.

  • Publisher: Select the name of the Publisher.

  • Publisher Phone Number: Select the phone number of the Publisher.

  • Call Transfer Status: Select the status of the Call Transfer (Trying, Ringing, Ok, Connection Error, No answer, Channel unavailable, Busy, Cansel, Error).

  • Phone Number Group: Select the Phone Number Group.

  • Phone Number Tag: Select the Phone Number Tag.

  • Hangup Initiator: Select the Hangup Initiator (System, Lead or Partner hangup initiator).

  • Call Status: Select the status of the call.

  • Redaction (NDRS): Select redaction (yes or no).

  • IVR: Select the name of IVR.

To view the detailed information about the lead, click the ID number in the “Lead ID” column and the system will redirect you to the Lead Info page.

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