The Call Details section allows you to view detailed analytics for the incoming calls and analyze your performance and call traffic.

To view the report, go to the All Reports > Publisher Reports > Call Details section.

Call Details tab

Lead Details tab

Lead Body tab

Call Details

The Call Details tab includes information about the call in the system, such as date and time, status, call type, total and IVR duration, and the lead ID that completes the call.

The “Call Details” report contains the following information:

  • Lead ID: The unique identification number of the Lead. To view detailed lead info, click the lead’s ID in the column.

  • Date: The date and time when the lead was created.

  • Lead status: The status of the Lead (Sold, Reject, Test, New, Fraud Reject, Offer Received).

  • Publisher Phone Number: The reserved phone number of the Publisher. To edit the phone number settings, click the "Edit" button next to the phone number.

  • Call type: The type of the call.

  • Product: The Call Logic Product.

  • Publisher: The Publisher’s name. To view the Publisher settings page, click the "View" button (the button with the square and cursor icon) that appears next to the publisher name.

  • Call Transfer Status: The status that indicates the response from the Buyer when the call is transferred.

    Read more about the Call Transfer Status in this Knowledge Base article.

  • Call Status: The status of the call.

    Read more about the Call Status in this Knowledge Base article.

  • Duration: Total call duration.

  • Duration (IVR): Total call duration in IVR.

  • IVR: The name of the IVR.

You can narrow down the search results by using the following filters:

  • Lead ID: Select the Lead ID.

  • Date: Select the date range for the report.

  • Call Type: Select the type of the call.

  • Product: Select the name of the Product.

  • Publisher Agent: Select the name of the Publisher Agent.

  • Publisher: Select the name of the Publisher.

  • Publisher Phone Number: Select the phone number of the Publisher.

  • Call Transfer Status: Select the status of the Call Transfer (Trying, Ringing, Ok, Connection Error, No answer, Channel unavailable, Busy, Cancel, Error).

  • Phone Number Group: Select the Phone Number Group.

  • Phone Number Tag: Select the Phone Number Tag.

  • Hangup Initiator: Select the Hangup Initiator (System, Lead, or Partner hangup initiator).

  • Call Status: Select the status of the call (Buyer not found / Duplicate Call / Hangup by buyer / Hangup by Lead/ Hang by Lead(IVR) / In progress / IVR Error / IVR Reject / Not answered / Sold / Transferred / Transferred to IVR / Unknown error).

  • IVR: Select the name of IVR.

Duration: Select the time range of the call (0 - 29 sec / 30 - 59 sec / 60 - 89 sec / 90 - 119 sec / 120 - 179 sec / 180 - 299 sec / 5:00 - 14:59 min /15:00 - 29:59 min/ 30 - ∞ min).

To change or edit the Publisher Phone Number, click the “Edit” button in the appropriate row in the Publisher Phone Number column and fill the following fields in the “Edit” pop-up window:

  • Phone: The reserved phone number.

  • Label: The Label for the phone number description.

  • Product: The name of the Product the phone number is reserved for.

  • Publisher: The name of the Publisher the phone number is attached to.

  • Greeting Audio File: The call greeting audio file for the phone number.

  • Farewell Audio File: The call farewell audio file for the phone number.

  • Routing Method: The method of call processing:

    • Default (IVR): The Default call is transferred to the random active IVR of the Product. Select the Ping Tree from the drop-down list in the “Override IVR Ping Tree Settings (Direct Call)” and “Override IVR Ping Tree Settings (Hot Transfer)” fields to override the default IVR Ping Tree settings and set up a specific Ping Tree for the Phone Number.

    • Direct (Campaign): A direct call is transferred to the Campaign. Select the Campaign and the default Rejection Audio File in the appropriate fields.

    • Specific IVR: A custom IVR call is transferred to the specific IVR. Select the IVR in the “IVR” field and the Ping Tree from the drop-down list in the “Override IVR Ping Tree Settings (Direct Call)” and “Override IVR Ping Tree Settings (Hot Transfer)” fields to override the default IVR Ping Tree settings and set up a specific Ping Tree for the Phone Number.

    • Direct Ping Tree: The direct call is transferred to the Ping Tree. Select the Ping Tree and the default Rejection Audio File in the appropriate fields.

  • Phone Number Tags: The custom phone number tag.

Click the “Save” button to edit the Publisher Phone Number.

Lead Details

The “Lead Details” tab displays detailed information such as the Lead ID, Publisher name, phone number, etc. Quality indicates the number of times the lead was recorded in the system and its details.

The “Lead Details” report displays the following information:

  • ID: The unique identification number of the Lead. To view detailed lead info, click on the lead ID.

  • Quality: The quality bubbles display the number of times the phone number has been seen in the system today, yesterday, in 30 days, or in 45 days.

  • Date: The date and time when the call started, and the lead was created.

  • Lead status: The status of the Lead (Sold, Reject, Test, New, Fraud Reject, Offer Received).

  • Product: The Call Logic Product.

  • Publisher: The Publisher’s name. To view the Publisher settings page, click the "View" button (the button with the cursor in the square icon) that appears next to the publisher name.

  • Label: The Publisher’s phone number label.

  • Publisher Phone Number: The reserved phone number of the Publisher. To edit the phone number, click the "Edit" button next to the phone number.

  • Phone Number Tags: The phone number tag (Default, Primary, Success, Warning, Danger, Info).

  • Call Status: The status of the call.

    Read more about the Call Status in this Knowledge Base article.

  • Duration: Total call duration.

  • Duration (Buyer): The call duration after it was connected to the Buyer. To listen to the record, click the “Play” button.

  • Redaction: The numerical data redaction status (Yes, No)

  • Buyer: The buyer’s name.

  • Buyer Phone Number: The phone number of the buyer.

  • Storage Ping: The storage ping status indicates if the lead phone number was found in the Lead Stash.

  • Pub: The Publisher earnings.

  • AGN: The Agent payment.

  • REF: The Referral payment.

  • ADM: Admin revenue.

  • TTL: Total revenue.

  • Caller: The caller’s phone number.

  • And other parameters added to the report in the Product Settings.

You can narrow down the search results by using the following filters:

  • Lead ID: Select the Lead ID.

  • Date: Select the date range for the report.

  • Product: Select the Product.

  • Publisher Agent: Select the Publisher Agent.

  • Publisher: Select the Publisher.

  • Publisher Phone Number: Select the Phone Number of the Publisher.

  • Lead Status: Select the status of the Lead (Sold / Reject / Test / New / Fraud Reject / Offer Received).

  • Phone Number Group: Select the Phone Number Group.

  • Phone Number Tag: Select the Phone Number Tag.

  • Pingtree: Select the Ping Tree.

  • Call Status: Select the status of the call (Buyer not found / Duplicate Call / Hangup by buyer / Hangup by Lead / Hang by Lead(IVR) / In progress / IVR Error / IVR Reject / Not answered / Sold / Transferred / Transferred to IVR / Unknown error).

  • IVR: Select the name of the IVR.

  • Duration: Select the time range of the call.

  • Show Only Sold Conflicts: Select to show only Leads with sold conflict.

  • Show TCPA lookup: Select to show only Leads with TCPA lookup.

Note: To add Lead parameters to the report, please go to System Management > Products, select the product, and click on "Report Custom Fields".

To view the IVR Log for the call, click the “Ivr log” button in the “Action” column. The “Call *** Ivr Log” pop-up window contains the following information:

  • IVR: The name of the IVR.

  • Date time: The specified time frame for the Block from the call.

  • Block: The name of the information block.

  • Data: The sensitive information provided by the Lead.

  • Input: The autocomplete Data.

Lead Body

The "Lead Body" is a detailed report on all lead bodies connected with calls from all Publishers. This includes information about Publishers’ channels and sources and the leads form such as Status, State, Age, etc.

The "Lead Body" report contains the following information:

  • ID: The unique identification number of the Lead.

  • Date: The date and time of the Lead creation.

  • Status: The status of the Lead.

  • Publisher: The name of the Publisher.

  • Click ID: The unique identification number of the click.

  • Publisher Channel: The name of the Publisher Channel.

  • Publisher Source: The name of the Publisher Source.

  • Method: The method for the Lead.

  • State: The state of the Lead.

  • Age: The age of the Lead.

You can narrow down the search results by using the following filters:

  • Lead ID: Select the Lead ID.

  • Product: Select the Product.

  • Date: Select the date range for the report.

  • Method: Select the Method for the Lead post.

  • Status: Select the status of the Lead. (Sold / Reject / Test / New / Fraud Reject / Offer Received).

  • Publisher Agent: Select the Publisher Agent.

  • Publisher: Select the Publisher.

  • Publisher Phone Number: Select the Phone Number of the Publisher.

  • Publisher Source: Select the Publisher Source.

  • Buyer: Select the Buyer.

  • Buyer Campaign: Select the Buyer Campaign.

Note: To add lead parameters to the report, please go to System Management->Products, select the product and click on "Report Custom Fields".

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