Litigator Database Lookup is the service that identifies leads as TCPA plaintiffs and litigators. Once flagged, you can add them to your DNPLs. This feature requires manual activation.
To enable the feature, go to the System Management > Products section and select the Product from the list. Click the “Settings” button in the “Actions” column. Select the “Lead Processing Rules (iClear)” tab, and click the “Add Service” button in the "Global Rules" section.
Select the "Litigator Database Lookup" option from the "Select Third Party" service field and fill in the following fields to configure the feature:
Select the field to retrieve the phone number: Select which field the system will retrieve the lead phone number from (e.g., home phone, cell phone, work phone, etc).
Select the "Asynchronous" option to make a simultaneous request and process a lead without waiting for the lookup outcome. This execution type is recommended for analytical purposes and not for real-time filtration of a lead based on the lookup status. While processing a lead, the system will make a Litigator database request. The lead will be processed as usual, but the phone number could be added to the DNPL based on the result of the lookup status.
Select the "Synchronous" option to wait for the Litigator Database lookup outcome before processing a lead. This execution type is recommended for real-time filtration of a lead based on the lookup status. Before processing a lead the system will make a Litigator Database request. If the lead phone number is not found in the Litigator Database, the system will process the lead as usual. If the lead phone number is found in the Litigator Database, the system will process the lead according to the lookup status.
% of leads to lookup: Set the percentage of leads to be checked through this service.
Reject the lead if Phone Lookup returns this status(es): Select the Litigator Database lookup status(es) based on which the system will reject leads. (This field is available for the Synchronous Execution Type only).
Status: Select the Litigator Database lookup status(es) that will determine which phone numbers the system will add to the DNPLs: :
X: Industry Exemption applied to an otherwise Do Not Call number.
C: Clean number.
W: Wireless number. The number is not in any DNC database.
H: Wireless Number or VoIP Number that is also a Valid EBR - overriding an otherwise DNC number.
L: Wireless number in a US state that does not allow telephone solicitation to wireless numbers even if manually dialed. (States: WY, NJ, TX, LA, and AZ)
F: Valid EBR and Wireless number in a US state that does not allow telephone solicitation to wireless numbers, even if manually dialed. (States: WY, NJ, TX, LA, and AZ)
V: Valid EBR overriding otherwise DNC number that is also a Wireless number in the US state that does not allow telephone solicitation to wireless numbers, even if manually dialed. (States: WY, NJ, TX, LA, and AZ)
I: Invalid. Area code not active, reserved, or special use phone number pattern. (i.e. 555-5555)
M: Malformed. The phone number does not contain ten numerical digits;
B: Blocked. The number is in an area code not covered by the National Subscription on this project, is in a configured no-call area code, or no exemption was available in a pre-recorded call campaign.
P: Internal DNC (also called Project DNC) database match. No further checks are performed once a number is found as Internal DNC.
D: Do not call database matches. The reason field provides additional details. Litigator numbers will reflect a “D” Result code and have “Litigator” in the Reason field.
Y: VoIP number not in any DNC databases or an industry exemption has Overridden it. Note that VoIP scrubbing must be purchased for this output to be returned.
Do and Do Not Present lists: Select one or multiple Do or Do Not Present lists.
Click the "Add" button to confirm.
Read more about the Global Rules and Advanced Rules configuration in this Knowledge Base article.