The Notification Log section contains the email log of all notifications sent to users based on their activity in the system – registration details, password changes, etc.
To view the report go to the System Management > System Notifications > Notification Log section
The Notification Log report contains the following information:
ID: The unique identification number of the email notification record.
Subject: The subject of the email notification.
Mail To: The email address of the notification email recipient.
CC: The email address of the Carbon Copy recipient.
Note: The Carbon Copy means that a copy of the email you are sending will also be sent to the email address you put in the “Carbon Copy” (CC) field
BCC: The email address of the Blind Carbon Copy recipient.
Note: The Blind Carbon Copy means that a copy of the email you are sending will also be sent to the email address you put in the "Blind Carbon Copy" (BCC) field, but no one receiving the email will be able to see the address in the "BCC" field.
Sender: The sender of the email notification.
Status: The status of the email notification.
Resend Attempts: The number of the resend attempts.
Created At: The date and time of the email notification creation.
You can narrow down the search results by using the following filters:
ID: Enter the ID of the email notification record.
Status: Select the status (Send/ Send fail/ Send notification/ Send notification fail/ Ticket created/ Resend waiting/ Send notification waiting/ Resended/ Resend fail).
Created at: Select the date range of the email notification creation.
Event: Select the event.
Event Category: Select the event category.
Message Template: Select the message template.
Sender: Select the sender.
Mail to: Enter the email address the email notification was sent to.
To view the full message in the report table, click the “View” button in the “Action” column.
To resend the email notification, click the “Resend” button in the “Action” column. Click the “Yes” button to resend the message.
To view the email log of all notifications sent to users, click the “Thread Log” button in the “Action” column. The system will redirect you to the Thread Log list.
To view the error message, click the “Show Error” button in the “Action” column.