The “Employees (Opt-Intel)” section displays all employees registered in the Opt-Intel platform. To view listed users, go to the System Users > Employees (Opt-Intel) section.

To view user information, click the “View” button. The “Main” tab displays general information about the user: ID, nickname, status, name, registration date, and groups.

To add a contact, select the “Contacts” tab and click the “Add New Record” button in the “Contacts” tab.

The “Tickets” tab displays all tickets created by the user in the system. To view the ticket history, click the “Show Thread” button. To edit the ticket’s status, category, or reassign it to another manager, click the “Change Status” button.

To view login history, click the “Login History” tab. You can check the login dates, IP address, authorization type, fingerprint, and browser.

To view or add the comments, click the “Comments” tab.

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