To view the “Delivery summary” report, go to All Reports > Mailing Reports > Delivery Summary.

The section contains four tabs:

  • Group by Hour.

  • Group by Date.

  • Group by Month.

  • Group by Year.

In the “Group by Hour” tab, you can view the hourly summary breakdown.

The block with the graph contains the following information:

  • Sent: The total number of sent emails.

  • Failed: The number of failed to send emails.

  • Delivered, %: The number of delivered emails and a percentage of sent and delivered values.

  • Soft Bounced, %: The total number of not delivered emails from all Campaigns due to email service issues and their percentage in the total number of sent emails.

  • Hard Bounced, %: The total number of not delivered emails from all Campaigns due to email address issues and their percentage of the total number of sent emails.

    • Total Opens: The total number of opened emails of all Campaigns.

  • Unique Opens, %: The total number of unique opens and the open rate.

  • Total Clicks: The total number of email link clicks.

  • Unique Clicks, %: The number of unique email link clicks and click-to-open rate (the percentage of the unique clicks and unique opens).

  • Spam Reported, %: The total number of emails that users marked as “Spam” and spam rate.

  • Unsubscribed, %: The total number of unsubscribed emails and unsubscribe rate.

The block with the report contains the following information:

  • Hour: The hour intervals.

  • Campaigns: The number of Campaigns.

  • Sent: The total number of sent emails.

  • Failed: The number of failed to send emails.

  • Delivered, %: The number of delivered emails and a percentage of sent and delivered values.

  • Soft Bounced, %: The total number of not delivered emails from all Campaigns due to email service issues and their percentage in the total number of sent emails.

  • Hard Bounced, %: The total number of not delivered emails from all Campaigns due to email address issues and their percentage of the total number of sent emails.

  • Total Opens: The total number of opened emails of all Campaigns.

  • Unique Opens, %: The total number of unique opens and the open rate.

  • Total Clicks: The total number of email link clicks.

  • Unique Clicks, %: The number of unique email link clicks and click-to-open rate (the percentage of the unique clicks and unique opens).

  • Clicks Through, %: The percentage of the unique clicks and the total number of the delivered emails.

  • Spam Reported, %: The total number of emails that users marked as “Spam” and spam rate.

  • Unsubscribed, %: The total number of unsubscribed emails and unsubscribe rate.

You can narrow down the search results by using the following filters:

  • Date: Select the date range for the report.

  • Campaign: Select the Campaign.

  • Campaign Label: Select the Campaign label.

In the “Group by Date” tab, you can view the daily summary breakdown. You can narrow down the search results by using the following filters:

  • Date: Select the date range for the report.

  • Campaign: Select the Campaign from the existing one.

  • Campaign Label: Select the Campaign label from the existing one.

To view the detailed information for a certain date, click the “Detail” button in the “Actions” column. In the “Statistics for MM/DD/YYYY” pop-up window, you will see the detailed breakdown for that date. In the “Campaign” column use the following buttons to go to the corresponding reports:

In the “Group by Month” tab, you can view the monthly summary breakdown. You can narrow down the search results by using the following filters:

  • Year: Select the date range for the report.

  • Month: Select the month.

  • Campaign: Select the Campaign.

  • Campaign Label: Select the Campaign label.

In the “Group by Year” tab, you can see the annual summary breakdown. You can narrow down the search results by using the following filters:

  • Year: Select the date range for the report.

  • Campaign: Select the Campaign.

  • Campaign Label: Select the Campaign label.

Did this answer your question?