IVR Change Logs tab allows you to view a report of the changes made to the IVR Flows.

To view the history of changes in the IVR Flows, go to the Publisher Management > Setup > Call Routing / IVR section and select the "IVR Change Logs" tab.

The “IVR Change Logs” tab contains the following information:

  • ID: The unique identification number of the record.

  • Date: The date and time of the changes.

  • User: The person who made the changes.

  • IVR ID: The unique identification number of the IVR.

  • Name: The name of the IVR.

  • Product: The name of the Product.

  • Old Data: The data before the changes.

  • New Data: The data after the changes.

  • Actions: Click the “View log” button to view the changes and compare them to the old data.

You can narrow down the search results by using the following filters:

  • Date: Enter the date range for the report.

  • User: Select the person that made the changes.

  • IVR: Select the IVR.

  • Product: Select the Product.

  • Old Data: Enter the data before the changes.

  • New Data: Enter the data after the changes.

Click the “Search” button to generate the report.

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