The Enable Remote Support feature allows you to provide access to your instance. There are two options for remote support: Enable Remote Control and Enable Limited Remote Support.

The Remote Control option provides full access for support to Phonexa. By enabling the Remote Control, you allow Phonexa to view and configure your instance and make changes. Some sensitive information may be accessed to perform the requested services. Note: By enabling the Remote Control, you automatically enable the Limited Remote Support.

The Limited Remote Support option provides limited access for support to Phonexa. By enabling the Limited Remote Support, you provide access for Phonexa to your instance in “view-only” mode. All financial information within your instance will be replaced with (*). Some sensitive information may be accessed to perform the requested services.

To manage the Remote Support options, go to the upper right corner of your System’s page and click on the question mark next to the user’s icon.

To provide access with the ability to configure the System, click the “Enable Remote Control” button.

Click the “Enable Limited Remote Support” button to provide access to your System in the “View” mode only.

To set the date range to have the Remote Control or Limited Remote Support enabled, select the option from the drop-down list in the “Expires at” field.

To disable the Remote Control or Limited Remote Support, сlick to the corresponding button in the Support Center window. In the “Disable Remote Control” or “Disable Limited Remote Support” pop-up window, click the “Disable” button to disable the corresponding option or select the date range and click the "Extend" button to extend it.

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