The Delivery Channels section allows you to view the list of SMS Delivery Channels, add new, and configure existing Channels.

To view the Delivery Channels list, go to the SMS Campaigns > Settings > Delivery Channels section.

The list contains the following information:

  • ID: The unique identification number of the Channel.

  • Name: The name of the Channel.

  • Delivery Channel / ESP: The type of Channel.

  • Created At: The date and time when the Channel was created.

  • Status: The status of the Channel (Active, Disabled, Deleted).

You can narrow down the search results by using the following filters:

  • Name: Enter the name of the Channel.

  • Delivery Channel, ESP: Select the type of Channel (OpenMarket SMS, ZipWhip SMS, Twillio SMS, VooDoo SMS).

  • Created At: Select the date when the Channel was created.

  • Status: Select the status of the Channel (Active, Disabled, Deleted).

To create a new Channel, click the “Add Delivery Channel” button. Enter the name of the Channel in the “Name” field and click the “Add” button to complete.

To configure the existing Channel, click the “Settings” button in the “Actions” column, and the system will redirect you to the setup page.

The “Delivery Channel Set Up” page contains five tabs:

Global tab

In the “Global” tab, you can rename the Channel in the “Name” field.

To remove the Channel from the system, click the “Delete Channel” button.

To validate the Channel configuration settings, click the “Validate Channel Settings” button.

Note: A red exclamation mark will appear in the tabs that require configuration.

Integration tab

In the “Integration” tab, you can select the third-party service to set up the SMS distribution (OpenMarket SMS, ZipWhip SMS, Twillio SMS, VooDoo SMS). The setup instruction will be displayed below the fields.

Note: To get started using the integration, set up the selected service.

Sender ID tab

In the “Sender ID” tab, you can set up a sender group that will include the phone numbers for sending out the Campaign.

The main block contains the following information about the sender groups:

  • Group Name: The name of the group.

  • Sender Type: The type of the sender.

  • Sender ID(s): The unique identification number of the sender.

  • Unsubscribe List: The name of the unsubscribed list.

  • Status: The status of the group.

Click the “Add Sender Group” button to create a new sender group. Fill in the “Sender Group Name” field, select the “Sender Type” from the drop-down list and choose the unsubscribe list in the “Choose Unsubscribe List for Opt/Out” field.

Click the “Add” button to confirm.

Click the “Keywords Setup” button in the “Actions” column to manage the keyword settings for the SMS. In the “Keyword” column, you can see a list of existing keywords for different actions in the SMS template messages.

In the “Message Response” column, you can edit the message for the response on the keyword. The “Type/Action” column displays the list of available actions for the SMS.

Click the “Edit” button in the “Actions” column to edit the existing group ID. You can change the sender group name in the “Sender Group Name” field and select the status in the “Status” field. Select the unsubscribe list in the “Unsubscribe List for OptOut” field and click the “Save” button to confirm.

Click the “Manage Senders” button in the “Actions” column to configure the sender’s group settings.

The sender’s group configuration section contains the following information:

  • ID: The unique identification number of the record.

  • Sender Type: The type of the sender.

  • Sender ID: The identification number of the sender.

  • Status: The status of the group.

Click the “Add Sender ID” button to add the new sender’s group ID. Fill in the “Sender ID” field and click the “Add” button to confirm.

Click the “Edit” button in the “Action” column to edit the existing group ID. Change the ID in the “Sender ID” field and click the “Save” button to confirm.

To delete the group ID from the list, click the “Delete” button.

Click the “Delete” in the pop-up window to confirm.

You can change the group’s status and choose the default sender. Click the active button in the “Status” column to change the status. Click the active button in the “Actions” column to change the group’s status.

Validation Log tab

In the “Validation Log” tab, you can view the validation history. The “Validation Log” tab contains the following information:

  • Time: The date and time of the event.

  • Type: The type of the event (Validation Started, Validation Ended).

  • Message: Detailed information about the event.

Request Log tab

The “Request Log” tab shows the log entries and their duration. The “Request Log” tab contains the following information:

  • Time: The exact time of the event request.

  • URI: Uniform Resource Identifier of the event request.

  • Duration: The duration of the event request.

Click the “View” button in the “Actions” column to view the complete information about the log.

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