The Custom Tracking URL feature allows you to add a custom domain to mask the URL of your instance in the messages.

To open the list of the domains, go to the List Management > Custom Tracking URL section.

You can narrow down the search results by using the following filters:

  • Domain: Enter the name of the Domain.

  • Verification Status: Select the Domain verification status (Active / Inactive).

The results contain the following information:

  • ID: The Unique identification number of the Domain

  • Status / Domain: The status (Verified, Not Verified, Deleted) and the name of the Domain.

  • Created At: The creation date of the domain.

  • Default: Displays which domain is set as a default.

  • Channel Setting: Click the “+” button to view the list of Delivery Channels in which this Domain is used.

To verify the domain click the “Verify” button in the “Actions” column. Click the “Re-Verify Domain button in the popup window to verify the domain. Click the “Refresh” button to refresh the page.

To delete the domain, click the “Delete” button in the “Actions” column.

Click the “Delete” button to complete.

To set the domain as default click the “Set Default” button in the “Actions” column.

To unset the domain as default click the “Unset default” button in the “Actions” column.

To add a new domain to the list, click the “Add Domain” button and fill in the domain name in the pop-up window. Click the “Add” button to confirm.

Note: When adding a custom domain, we suggest it be a spare domain or a subdomain, as you will need to add the CNAME record.

To enable a new domain, you have to add a CNAME record to your Cloudflare. Once the record is verified, the domain becomes enabled, and all of the messages sent through your email and SMS campaigns are sent with the custom URL (Example: track123.website.com).

Note: You may add an unlimited amount of domains, but only one domain can be active at a time.

If your domain becomes disabled or the CNAME record is modified, you will receive an email notification.

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