In this section you will be able to create rules to automate the Email and Phone number List Management functionalities.

To configure the Email Automation Settings, go to the List Management > List Management Automation and use the following fields:

  • Set Email status to "Inactive" after number of not opened messages: Email status is automatically changed to “Inactive” after the set number of unopened emails.

  • Set Email status to "hard bounced" after number of soft bounced messages: Email status is automatically set to “hard bounced” after the number of emails set in this field gets “soft bounced” (not delivered due to issues with the email service provider).

  • Add Email to Global Suppression after number of complaints in different campaigns: Email is automatically added to the Global Suppression list after the set number of complaints is received from different Campaigns.

  • Add Email to global suppression after number of unsubscribes in different campaigns: Email is automatically added to the Global Suppression list after the set number of unsubscribes is received from different Campaigns.

  • Add Email to global suppression after email delivery event recorded as "hard bounced". Enter value “1” to enable the rule: Enter “1” to enable adding the email to the Global Suppression list when the email delivery records a “hard bounced” event.

To configure the Phone Automation Settings, go to the List Management > List Management Automation and use the following fields:

  • Add Phone # to global suppression after number of unsubscribes in different campaigns: Phone number will be added to the Global Suppression list after the set number of unsubscribes is received from different Campaigns.

  • Add Phone # to global suppression after number of "Delivery Failed" events in different campaigns: Phone number will be added to the Global Suppression list after the set number of “Delivery Failed” events are recorded in different Campaigns.

Note: Please input “0” in the corresponding field to disable a rule.

Click the “Save” button to apply new settings.

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