The “Disposition Statuses” tab allows you to manage the available Buyer and internal disposition statuses.

The “Buyer Real Time Disposition Statuses” subtab allows you to manage the available disposition statuses for the Buyer.

The list of Buyer Disposition statuses contains the following information:

  • Name: The name of the Buyer Disposition status.

  • Status: The current status of the Buyer Disposition.

  • Scenario: The type of the Buyer Disposition case (the disposition was qualified as positive, negative, or neutral).

  • Visible in API: The visibility of the field in the API Doc.

To change the current status of the Buyer Disposition, click the “Edit” button in the “Action” column. Change the information in the following fields from the “Edit” pop-up window:

  • Name: Enter the name of the Buyer Disposition.

  • Status: Select the current status of the Buyer Disposition.

  • Case: Select the corresponding scenario for the Buyer Disposition.

  • Visible in API: Select the visibility of the field in the API Doc.

Click the “Save” button to complete the changes.

Note: The edit option is allowed only for the custom disposition statuses. Pre-set system disposition statuses can not be edited.

To set the visibility of the disposition statuses in the Publisher’s Lead Details report for users with the Publisher, Publisher Agent, or Publisher Senior Agent system roles, click the “Buyer Disposition Visibility for Publisher” button and select the option in the “Publisher related roles can see Buyer Disposition” field of the “Buyer Disposition Visibility for Publishers” pop-up window:

  • Not visible: The status of the Buyer Disposition will be hidden.

  • Sold leads only: The status of the Buyer Disposition will be displayed only for leads with the “Sold” status. For leads with the set Buyer Disposition but another status of the lead, the “Not Set” status will be displayed.

  • All leads: The status of the Buyer Disposition will be displayed for all leads.

Click the “Save” button to complete the action.

Read more about the Buyer Disposition Statuses management and usage in the Knowledge Base Article.

The “Internal User Disposition Statuses” subtab allows you to create and manage Internal User Disposition statuses.

The list of the Internal Disposition Statuses contains the following information:

  • Reason: The name of the Internal Disposition Status.

  • Status: The current status of the Internal Disposition.

To add a new Internal Disposition Status, click the “Create New Reason” button and fill in the following fields in the “Create New Reason” pop-up window:

  • Name: Enter the name of the Internal Disposition Status.

  • Tag: Select the corresponding tag.

  • Status: Select the current status of the Internal Disposition.

Click the “Add” button to complete the action.

To manage the existing Internal Disposition Status, click the “Edit” button in the “Actions” column. Change the following information in the “Edit” pop-up window:

  • Name: Enter the name of the Internal Disposition Status.

  • Tag: Select the corresponding tag.

  • Status: Select the current status of the Internal Disposition.

Click the “Add” button to complete the changes.

Read more about the usage of the Internal Disposition Statuses in the Knowledge Base Article.

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