LMS Sync & Call Logic

How to Create And Configure a Campaign in LMS SYNC

Wondering how to manage LMS Sync campaigns? Check our detailed instructions on how to create and configure a campaign in LMS Sync.

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Updated over a week ago

Campaign Configuration: Filter by TPS

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How to Create And Configure a Campaign in Call Logic

Wondering how to manage Call Logic campaigns? Check our step-by-step instructions on how to create and configure a campaign in Call Logic.

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Updated over a week ago

Campaign Configuration: Global settings (LMS)

Check our comprehensive guide to the Campaign Configuration: Global settings (LMS) and learn how to configure global settings.

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Campaign Configuration: Global settings (Call Logic)

Check our step-by-step instructions and learn more about the Campaign Configuration: Global settings (Call Logic).

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Campaign Configuration: Duplicates

Learn how to set specific criteria and deal with duplicate leads in our short guide to the Campaign Configuration: Duplicates tab.

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Campaign Configuration: Filters

Wondering how to configure filter options for your leads? Learn how the Campaign Configuration: Filters tab can help you carry out the task.

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Campaign Configuration: PL/DNPL

Here’s everything you need to know about the Campaign Configuration: PL/DNPL feature and how it can be used to filter inbound leads.

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Campaign Configuration: Schedule

Looking to learn more about campaign configuration options? Read here how you can use the Campaign Configuration: Schedule feature.

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Campaign Configuration: Tracking

Check our short guide to Campaign Configuration: Tracking and learn how to add a new tracking URL and manage the inbound tracking feature.

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Campaign Configuration: Integration

Wondering how to manage integrations? Check our detailed guide to the Campaign Configuration: Integration tab for more information.

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Campaign Configuration: Rev-Share

Looking to manage campaign revenue share settings? Check our short guide to Campaign Configuration: Rev-Share for more information.

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Campaign Configuration: Notifications

Looking to manage your campaign notification settings? Check our guide to Campaign Configuration: Notifications for more information.

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Campaign Configuration: Campaign groups

Wondering how to manage campaign groups? Check our short guide to the Campaign Configuration: Campaign groups tab for more information.

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Campaign Configuration: Filter By Pubs

Find out how you can set specific filtering rules in our quick guide to the Campaign Configuration: Filter By Pubs tab.

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Campaign Configuration: Access Control

Learn how to manage the access to campaign settings in our quick guide to Campaign Configuration: Access Control.

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Campaign Configuration: Revenue Additional Settings

Looking to manage your revenue setting? Here’s how the Campaign Configuration: Revenue Additional Settings can help you achieve the mission.

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Campaign Configuration: Create Offer

Check our short guide to the Campaign Configuration: Create Offer tab and find out how you can set up the option.

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Campaign Configuration: Phone/IVR

Looking to set up call transfers for your campaigns? Check our quick guide to Campaign Configuration: Phone/IVR for detailed instructions.

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Campaign Configuration: Flexible Filters

Learn how you can set up, view, and configure the Flexible Filters feature in our quick guide to Campaign Configuration: Flexible Filters.

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Updated over a week ago

Check Campaign

Here’s how you can check campaign settings, pinpoint configuration issues, detect the errors, and review alerts.

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Lead Return Time Limit

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Extra Fields in IVR

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Redirect Link Lifetime

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Watchmail: Configuration

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Integration Builder

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Ping Post Weighted Bidding with Bid Multipliers

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Product Setup: Report Custom Fields

The Report Custom Fields tab allows you to configure the product data fields for the lead reports.

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Duplicate Threshold

Detect any duplicated application with a duplicate threshold. A custom timeout system allows detecting any repeated application with ease.

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Updated over a week ago

Product Setup: Extra Fields

The Extra Fields tab allows you to create additional fields for the selected product.

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Lead Export

Create requests for lead exports for extended periods with Lead Export feature. Conveniently download all export data in a CSV file.

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Updated over a week ago

Lead Price Adjustment

Adjust the lead prices in real-time with lead price adjustments. A quick guide on how to change the lead price without changing its status.

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Updated over a week ago

Lead Stash

Wondering how to access and store lead data? Check our short guide to the Lead Stash settings for more information.

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Global Unsubscribe Report

Looking to view all the unsubscribe requests? Check our detailed guide to the Global Unsubscribe Report for more information.

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Updated over a week ago

Adding Call Price to Buyer Call

Looking to enable the Adding Call Price to Buyer Call option and set the cost? Check our quick guide for more information.

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Updated over a week ago

Global Unsubscribe

Find out how you can enable the Global Unsubscribe feature to use the unsubscribe form and configure its parameters.

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How to return the Lead

Looking to credit Buyers for problematic calls? Check our short guide on how to return the lead for more information.

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Litigator Database Lookup

Wondering what the Litigator Database Lookup service is and how you can use it? Check our short guide for more information.

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Updated over a week ago

Connect 2 Save

Find out about Phonexa’s Connect 2 Save program and its unique shared cost usage capabilities in our quick guide.

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Outbid post

Learn how to configure the Outbid Post option and use specific filters to generate and view the Outbid Post report in our short guide.

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Updated over a week ago

Call-Only Ads Configuration for Google Ads

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Email Hygiene

Learn how you can use Phonexa’s Email Hygiene service to perform email validations and categorize emails in our short guide.

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Keyword Search

Find out how you can use the keyword search feature to pinpoint specific phrases or words used in recorded phone conversations.

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Numerical Data Redaction

Check our quick guide to the Numerical Data Redaction feature and learn how to configure it and edit numerical information.

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Updated over a week ago

Google Ads Call Import Manual

Check our Call Import Manual from Google Ads and learn how to use two configuration methods to view all your call data.

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Updated over a week ago

Buyer Ping Tree Rotation

Looking to manage campaign rotation in the ping tree? Check our detailed guide to the Buyer Ping Tree Rotation option.

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Updated over a week ago

Fraud Detector

Here’s everything you need to know about configuring the Fraud Detector option on the Publisher, Product, and/or Campaign level.

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Updated over a week ago

Mass Campaign Pause

Wondering how to set up the Mass Campaign Pause option? Here’s how you can schedule, pause, or resume campaigns from the list.

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Updated over a week ago

Lead Processing Time

Here’s everything you need to know about setting the Lead Processing Time for the whole system or specific Publishers.

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Silent Campaign Revshare

Check our quick guide to the Silent Campaign Revshare option and learn how to set different configuration levels to make payouts.

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Product Access Settings

Wondering how to manage product access settings and assign specific roles? Check our short guide for more information.

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SIP Headers

Check these step-by-step instructions and learn how to use, edit, or set up the SIP Headers feature for Buyers, Campaigns, and Products.

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Updated over a week ago

The Balance Dashboard Widget

Check these step-by-step instructions and learn how to add the Balance Dashboard Widget and set up balance notifications.

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Additional Caps

Looking to configure Campaign caps? Check our short guide to the Additional Caps feature for detailed instructions.

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TrustedForm Claim Feature

Check these step-by-step instructions and learn how to activate the TrustedForm Claim Feature and set it on the Publisher or Product level.

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Updated over a week ago

Lead Return Option

Wondering how to return the lead? Check this step-by-step guide to using the Lead Return Option and requesting the return.

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SIP Trunking

Check our detailed guide to the SIP Trunking section and find out how you can create, use, set up, or delete trunks.

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Scheduled Reporting

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Cap-Out Details

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Internal User Disposition

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Lead Deletion

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QC Real Time Disposition

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Buyer Reports: Call Details Report

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Publisher Reports: Call Summary Report

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Buyer Reports: Call Summary Report

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Publisher Reports: Summary Rev-Share Report (Call Logic)

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Buyer Аnalytics: Buyer Price Report

Buyer price report lets you review price points at which your clients are buying the leads. Ping tree and performance analysis included.

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Updated over a week ago

Publisher Reports: Lead Details

Wondering how to generate the detailed report on all leads? Find out in our guide to the Publisher Reports: Lead Details section.

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Buyer Analytics: Buyer Accept Rate

Here’s how you can use the Buyer Analytics: Buyer Accept Rate section to check the accept rate per publisher or campaign.

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Buyer Report: Lead Return

Find out how to process and view the history of lead transactions in our guide to the Buyer Report: Lead Return section.

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Publisher Analytics: Publisher Website Analytics

Discover how to optimize the usage of Publisher’s Website in our short guide to the Publisher Analytics: Publisher Website Analytics report.

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Duplicate Analysis

Find out how to generate and view the duplicate report in our step-by-step guide to the Duplicate Analysis section.

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Partial returns

Looking to make the refund transactions for your leads? Check our short guide to the “Partial returns” section for more information.

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Buyer Report: Lead Details

Looking to view specific lead data? Check our quick guide to the Buyer Report: Lead Details section for more information.

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Fraud Analytics: Fraud Notifications

Wondering how to manage your traffic notification settings? Check our quick guide to the Fraud Analytics: Fraud Notifications section.

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RTI Analysis

Learn how to generate the RTI Analysis report and get access to monthly net income, loan amount, and other information on sold leads.

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Filter Analyzer

Here is how you can use different criteria to filter and view the lead count in our short guide to the Filter Analyzer report.

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Publisher Report: Summary Forms

Find out how to use the Publisher Report: Summary Forms section to view performance summary and group data in our step-by-step guide.

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Per-State Comparison

Here is how you can generate the Per-State Comparison report to view and analyze statistics per chosen states.

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Publisher Report: Publisher Website CTR

Here’s how you can view and filter conversion efficiency data in the Publisher Report: Publisher Website CTR section.

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Fraud Analytics: Lead Uniqueness

Find out how to generate and view a detailed report on lead uniqueness in our guide to the Fraud Analytics: Lead Uniqueness section.

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Traffic flow

Find out how you can view all the unique leads posted by Publishers in our step-by-step guide to the Traffic flow section.

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Publisher Analytics: Publisher Post Errors

Learn how to group and view the detailed information on the invalid leads in our quick guide to Publisher Analytics: Publisher Post Errors.

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Publisher Report: Referral Report

Wondering how to view your referral statistics and earnings? Check our guide to Publisher Report: Referral Report for more information.

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Publisher Report: Banner

Find out how to view the detailed report on the banner activity with our quick guide to Publisher Report: Banner.

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Performance Examination

Looking to view and group weekly performance data? Check our quick guide to the Performance Examination section for more information.

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Publisher Report: Redirects Summary

Check our guide to Publisher Report: Redirects Summary and learn how to view a full breakdown of Publisher’s redirect status.

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Publisher Reports: Search Lead

Wondering how to search leads based on specific parameters? Check our guide to the Publisher Reports: Search Lead section.

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Publisher Report: Publisher Form CTR

Here’s how you can use the Publisher Report: Publisher Form CTR section to check the number of impressions, conversion efficiency, and more.

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Publisher Report: Min Price Report

Find out how to view min price information and filter it in our guide to the Publisher Report: Min Price Report.

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Buyer Report: Active Campaigns

Find out how to view the active campaigns report and their status in our quick guide to the Buyer Report: Active Campaigns report.

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Comparison Report

Find out how you can generate a Comparison Report to display Buyer/Publisher performance metrics side-by-side.

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Lead Reject Reasons

Find out how you can view buyer rejection reasons and group data in our quick guide to the Lead Reject Reasons report.

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Publisher Report: Call Details

Learn how you can tap into call analytics and assess the performance of your call traffic in our guide to Publisher Report: Call Details.

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Export progress bar

Wondering how to view the status of data exporting? Check our short guide to the Export progress bar option for more information.

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Publisher Report: Performance Summary

Find out how you can review or monitor publisher performance and revenue in our guide to Publisher Report: Performance Summary.

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Prospect

Check our short guide and find out how you can generate the Prospect report in the Prospect section to group and filter lead data.

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Lead Processing Analyzer

Check our quick guide to Lead Processing Analyzer and learn how to view and group Buyer’s lead processing data.

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Buyer Analytics: Price Filter Volume

Wondering how to generate and use specific filters for Buyers and Campaigns? Check our short guide to Buyer Analytics: Price Filter Volume.

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Call Tracking Summary

Here’s how you can find the Call Tracking Summary section and use specific parameters to sort call tracking data.

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Buyer Analytics: Sources By Campaign

Check our guide to the Buyer Analytics: Sources By Campaign section and learn how you can view rules, restrictions, and traffic details.

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Price Reject Analysis

Check our quick guide to the Price Reject Analysis section and find out how to review and group lead data with the price reject.

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Loan Amount Analyzer

Here’s everything you need to know about the Loan Amount Analyzer report and grouping data with main filter parameters.

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Conversion Details

Check our short guide to the Conversion Details report and learn how to generate it and view detailed conversion data.

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CCPA & Suppression Management

Wondering how you can keep an eye on unsubscribe requests? Check our quick guide to the CCPA Report section for more information.

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Buyer Reports: Performance Summary

Looking to view and track Buyer’s performance? Check our short guide to the Buyer Reports: Performance Summary section for more information.

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Publisher Analytics: Publisher Post Time

Wondering how much time it takes to process a lead? Check our quick guide to the Publisher Analytics: Publisher Post Time report.

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IVR Performance Report

Wondering how to run a comparative analysis of your IVRs? Check our quick guide to the IVR Performance Report for more information.

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Publisher Lead Disposition

Find out how to create Lead QC reports and narrow down the results in our detailed guide to Publisher Lead Disposition.

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Call Errors Report

Looking to determine what causes call disruptions and cancellations? Check our quick guide to the Call Errors Report for more information.

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TCPA Rejected Calls Report

Learn how to examine the calls rejected by the real-time call validation service in our detailed guide to the TCPA Rejected Calls Report.

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Publisher Channels

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Publishers

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Default Channel Label

Check our short guide on how to access the Default Channel Label feature and set default labels to specific channels.

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Publisher Products API

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Publisher Management: Rev-Share Tab

Find out how to switch to the Revshare hybrid interface in our step-by-step guide to the “Rev-Share” tab functionality.

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My Phone numbers

Wondering how to find and filter the reserved phone numbers? Check our short guide to the “My Phone numbers” section.

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How to Call assigned number

Here’s how you can check the routing method and edit the reserved phone number in our short guide on how to call assigned number.

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Advanced options for JS forms

Wondering how to create public feed and configure advanced parameters? Check our detailed guide to Advanced options for JS forms.

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Phone number groups

Find out how you can view, add, or edit information about phone number groups in this short guide to the Phone Number Groups section.

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Call Logic and Google Analytics integration

Learn how to enable the call tracking feature and use integration with GA in our quick guide to Call Logic and Google Analytics integration.

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Phone Number Tags

Manage tags for the phone numbers in your system

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JS Form Check

Find out how to view affiliate activity in forms, approve or block websites from using them in our quick guide to the JS Form Check section.

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Publisher Labels

Learn how to label publishers, optimize searching and grouping in our quick guide to the Publisher Labels section.

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Tracking URL parameter

Wondering how to send lead parameters to the third-party tracking system? Check our Tracking URL parameter guide for more information.

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Publisher Management: Phone Numbers

Looking to view, manage, or reassign numbers reserved for publishers? Check our guide to the Phone Numbers section for more information.

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How to Assign Phone Number to Publisher

Check our step-by-step guide and find out how to assign phone number to publisher in the Phone Numbers section.

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Banner

Wondering how to view, edit, or add a new product banner? Check our detailed guide to the Banner section for more information.

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Publisher Settings: Tracking Tab

Looking to track all your leads? Check our quick guide to the Publisher Settings: Tracking Tab and find out how to set up tracking.

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Assign Phone Numbers To Products

Wondering how to manage reserved phone numbers? Check these detailed guidelines on how to assign phone numbers to products.

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Offers

These detailed instructions cover everything you need to know about creating and configuring specific offers in the Offers section.

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Updated over a week ago

Call Tracking

Find out how to add or customize widgets, track calls, and access detailed call analytics in our quick guide to the Call Tracking section.

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Updated this week

JS Form

Find out how to edit and view the existing forms or use system templates to create a new JS form in this short guide to the JS form section.

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Do Not Pay Publishers For Duplicates

Check our guide to the "Do Not Pay Publishers For Duplicates" option and find out how to use available settings to specify the time.

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Bucket Bank

Check our short guide and learn how you can enable and use the Bucket Bank option to accumulate money on the publisher’s balance.

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Publisher Schedule

Check our detailed guide to the Publisher Schedule feature and find out about setting and managing publisher schedule.

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How To Post Leads From Zapier To Phonexa

Looking for detailed instructions on how to post leads from Zapier to Phonexa? Check our guide for more information.

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Publisher Source

Here is everything you need to know about a tracking identifier for web or call traffic called Publisher Source.

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Updated this week

Publisher Price Reject

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Publisher Configuration: Exclusive Campaigns

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Publisher Configuration: Login History

Looking for the detailed data on publisher system logins? Check the Publisher Configuration: Login History tab for more information.

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Publisher Configuration: Comments

Learn how to navigate the Publisher Configuration: Comments tab to add and manage personal or general comments.

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Publisher Configuration: Contacts

Wondering where you can find publisher contact information? Check our quick guide to the Publisher Configuration: Contacts tab.

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Publisher Configuration: Reject Links

Wondering about creating the reject URLs? Check this short guide to the Publisher Configuration: Reject Links tab.

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Publisher Configuration: Tickets

Find out how to find all or display specific publisher tickets in our short guide to the Publisher Configuration: Tickets tab.

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Publisher Configuration: Main

Here’s how you can find the Publisher Configuration: Main tab and access, add, or change publisher information.

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Publisher Configuration: Traffic Sources

Here’s how you can use the Publisher Configuration: Traffic Sources tab to view and change the status of the traffic source.

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Publisher Configuration: Rev-Share

Discover how to use the Publisher Configuration: Rev-Share tab to set additional payout scheme for the publisher.

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Publisher Configuration: Payment

Check our short guide on how to use the Publisher Configuration: Payment tab to access Publisher’s payment history, frequency, and settings.

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Publisher Configuration: Advanced

Find out how to access advanced publisher settings with this short guide to the Publisher Configuration: Advanced tab.

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Publisher Configuration: Notifications

Find out how you can access and manage custom settings through the Publisher Configuration: Notifications tab.

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Publisher Configuration: Documents

Here is how you can use the Publisher Configuration: Documents tab to upload and manage Publisher’s documents.

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Publisher Configuration: Ping Tree

Check our quick guide on how to use the Publisher Configuration: Ping Tree tab to manage traffic distribution.

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Publisher Configuration: Tracking

Check our short guide on how to use the Publisher Configuration: Tracking tab to access essential tracking settings.

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Publisher Configuration: Media Buy

Here is how the Publisher Configuration: Media Buy tab can help you track the effectiveness of your ad budget.

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Buyer Tags

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Smart Tree Configuration

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The “Add Do/Do Not Present Lists” feature

Setup the disposition of ping back with the Add Do/Do Not Present Lists feature. Creation, updates, status, and more in one dashboard.

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Buyer Defined Labels

Wondering how to add, configure or remove Labels from the system? Check our short guide to Buyer Defined Labels for more information.

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Do Not Charge Buyers For Duplicates

Check our detailed instructions on the Do Not Charge Buyer For Duplicates field to manage the duplicate payment settings.

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Buyer Types

Here’s how the Buyer Types section can enable you to create new, set up, and configure the existing buyer types.

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Present & Do Not Present Lists

Looking to learn about the Present & Do Not Present Lists feature? Check our guide to creating and using these lists to filter your leads.

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Integrations

Here’s everything you need to know to successfully navigate the buyer/products integrations in the system.

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Buyer Setup: Default Notifications tab (LMS)

Check our short guide to Buyer Setup: Default Notifications tab (LMS) to learn how to enable/disable or configure Buyer notifications.

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Buyer Labels

Find out how to assign, view, and change buyer labels with this step-by-step guide to the Buyer Labels section.

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Buyer Disposition

Learn how to review and control the quality of leads and optimize the return process with the help of the Buyer Disposition function.

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Inbound Tracking feature

Here’s how you can use the Inbound Tracking feature to synchronize and connect leads from LMS and Call Logic system.

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Campaign Groups

Looking to learn how to create and manage Campaign Groups? Check our quick guide to viewing and managing the Campaign Groups section.

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Dynamic Price Label

Wondering about the dynamic pricing setup? Learn how the campaigns with Dynamic Price Label are displayed in the system.

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Buyer List

Learn how to edit invoice settings, assign managers to buyers, and manage advanced Buyer’s settings in the Buyer List section.

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How to Create and Activate Ping Tree

Wondering how to view and edit the ping tree settings? Learn how to create and activate ping tree in our quick guide.

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Temporary Campaign Blocking

The Temporary Campaign blocking guide covers everything you need to know about pausing traffic from a specific publisher or source.

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Post Call

Check these step-by-step instructions to successfully view and set up the available Post Call integration options.

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Campaigns

Find out how to create new and view the current campaign list in our quick guide to managing Campaigns in the system.

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Call Transfer additional information

Wondering how to implement redial attempts? Check our quick guide to the Call Transfer additional information.

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Ping Tree Distribution

The Ping Tree Distribution report covers everything you need to know about the publishers and the ping trees assigned to them.

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Silent Campaigns

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Trigger Silent Campaigns

Looking to set trigger actions for silent campaigns? Check our short guide to the Trigger Silent Campaigns option for more information.

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Duration To Sell (Advanced)

Check our quick guide to the Duration to Sell (Advanced) function to learn about campaign price adjustments based on call durations.

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Prepaid Buyer Option

Find out how you can enable the Prepaid Buyer Option and send traffic with a positive balance on your account.

Written by Support At Phonexa
Updated over a week ago

Campaign tags

Learn how the Campaign Tags feature enables users to create tags that can be added to Campaigns and used as additional filters.

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Updated over a week ago

Ping Tree Settings

Check our guide to learn how the Ping Tree Settings list can help you create, access, and manage ping trees in the system.

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Updated over a week ago

Campaign Pause/Unpause Notification Emails

Learn how to use the Campaign Pause/Unpause Notification Emails option to automate publisher notifications depending on campaign status.

Written by Support At Phonexa
Updated over a week ago

Mark lead status as sold, if the campaign price is 0 feature

Find out how to set your lead status as “Sold” in our quick guide to the “Mark lead status as sold, if the campaign price is 0” feature.

Written by Support At Phonexa
Updated over a week ago

Mark Buyer Accept as "0"

Check our short guide on how to use the Mark Buyer Accept as "0" feature regardless of the set campaign price.

Written by Support At Phonexa
Updated over a week ago

Event Notifications

Here’s how you can enable specific event notifications and assign templates for them in the Event Notifications section.

Written by Support At Phonexa
Updated over a week ago

Notification Log

Here’s how you can generate a detailed report containing an email log of all notifications in the Notification Log section.

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Updated over a week ago

Connection Settings

Check our quick guide on how to add, edit, and remove email server accounts (SMTP/IMAP) in the Connection Setting section.

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Updated over a week ago

Message Queue

Check our step-by-step guide on how to view the current queue of emails or notifications in the Message Queue section.

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Updated over a week ago

Message Templates

Wondering how to create, edit, or remove system event notification templates? Check our detailed guide to the Message Templates section.

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Updated over a week ago

How to sign Internal Documents

Wondering how to sign internal documents? Our step-by-step instruction covers everything you need to know about the process.

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Updated over a week ago

Questionnaire

Looking to learn about the Questionnaire section? Our guide will demonstrate how it can help you collect and view relevant information.

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Updated over a week ago

Partner Legal Documents

Here’s how the Partner Legal Documents section can help you find, view, and edit the copies of signed internal documents.

Written by Support At Phonexa
Updated over a week ago

Phonexa Legal Documents

Learn how to view the copies of signed agreements between Phonexa and your company with our guide to the Phonexa Legal Documents section.

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Updated over a week ago

Your Compliance Policies

The Your Compliance Policies section guide covers everything you need to know about the uploaded policies and impact of potential changes.

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Updated over a week ago

General Legal References

Find out how to view the list of legal standards relevant to your entity in our quick guide to the General Legal References section.

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Updated over a week ago

Media and Other Documents

Check our short guide to the Media and Other Documents section and learn how to view, upload, or remove documents relevant to your business.

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Updated over a week ago

Phonexa Security Policies

Looking to learn how to navigate the Phonexa Security Policies section? Check this short guide for detailed instructions.

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Updated over a week ago

Lead Deletion Logs

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Updated over a week ago

System Activity

Check this step-by-step guide on how to generate the System Activity report and view the essential events in the system.

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Updated over a week ago

System Subscriptions

Discover how you can manage different features for the Phonexa platforms in this short guide to System Subscriptions.

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Updated over a week ago

Contact Us Report

Wondering how you can find the log of the received letters in the system? Check this Contact Us report guide for more information.

Written by Support At Phonexa
Updated over a week ago

Campaign Status Change Log Report

Here’s how you can generate the Campaign Status Change Log Report, narrow down the search results, and view the latest status updates.

Written by Support At Phonexa
Updated over a week ago

User Manipulation Log

Check our short guide on how to generate and view a detailed report on the recent activities in the “User Manipulation Log” section.

Written by Support At Phonexa
Updated over a week ago

Campaign Change Details

Here’s how you can generate a comprehensive “Campaign Change Details” report and view all campaign configuration updates.

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Updated over a week ago

System Logs

Learn how to generate a detailed report on all user actions with this step-by-step guide to the System Logs section.

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Updated over a week ago

Buyer Setup: Default Notifications tab (Call Logic)

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Updated over a week ago

The “Condition” Block

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Updated over a week ago

Call Routing / IVR: IVR Media

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Updated over a week ago

Call Routing / IVR: IVR Change Logs

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Updated over a week ago

The “IVR Branching” block

Route calls with the IVR branching block. A simple yet informative step-by-step guide on how to set up your own IVR system.

Written by Support At Phonexa
Updated over a week ago

The “Audio CAPTCHA” Block

The audio CAPTCHA block makes filtering out spam and bot calls easy. Make a custom code request for every inbound caller.

Written by Support At Phonexa
Updated over a week ago

Consent Details

View detailed reports on requested queries about consent with consent details. Review consent audio recordings, publisher payouts, and more.

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Updated over a week ago

Consent Summary

Get an overview of obtained and requested voice consents, publisher payouts, and check the status of pings with the content summary.

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Updated over a week ago

Call Routing/IVR: IVR Consent

Collect and record the voice consents. Voice consent collection allows pinging the caller’s phone number when consent is obtained.

Written by Support At Phonexa
Updated over a week ago

IVR Recording

Records callers’ voice interactions with IVR recording. Review the recorded audio that is broken down into convenient IVR blocks.

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Updated over a week ago

How to Unreserve a Phone Number

Looking for detailed guidelines on how to unreserve a phone number? Check our quick guide for more information.

Written by Support At Phonexa
Updated over a week ago

Call Routing / IVR: IVR

Learn how to create new IVR flows and configure IVR settings with our short guide to the Call Routing / IVR: IVR section.

Written by Support At Phonexa
Updated over a week ago

TCPA Block

Check our quick guide to the TCPA block to learn how to activate and carry out validation of phone numbers, route calls, and more.

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Updated over a week ago

Phone Number Denylist

Check our short guide to the Phone Number Denylist section to learn how you can view, edit, export, or delete the existing list.

Written by Support At Phonexa
Updated over a week ago

IVR Simple Transfer

Wondering how to play automatic audio messages during client calls? Check our quick guide to the IVR Simple Transfer template.

Written by Support At Phonexa
Updated over a week ago

How To Set Up the Call Recording

Wondering about the on-demand Call Recording feature? Check our detailed instructions on how to set up the call recording.

Written by Support At Phonexa
Updated over a week ago

The “Lead Stash” Block

Check this short guide and learn how to use the “Lead Stash” block to search for lead information or pre-fill IVR blocks with caller data.

Written by Support At Phonexa
Updated over a week ago

Hot Transfer Block

Here’s everything you need to know about the custom Hot Transfer Block and how it can be used to find caller’s information.

Written by Support At Phonexa
Updated over a week ago

Temporary Deny List IVR Block

Here’s how you can create a Temporary Black List IVR Block and use it to block phone numbers for a specific period of time.

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Updated over a week ago

Call IVR Drop Report

Learn how to find and view the detailed hangup records and group the reports in our short guide to the Call IVR Drop Report.

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Updated over a week ago

Call Partner Hangup Report

Wondering how you can display the hangup records for your buyers’ IVRs? Check our quick guide to the Call Partner Hangup Report.

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Updated over a week ago

The IVR Blocks

Looking to create, add new, or edit the existing IVR Blocks? Check our detailed guide to the IVR Blocks for more information.

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Updated over a week ago

Call Hangup Report

Looking to view the records for publishers’ IVRs? Check our short guide to the Call Hangup Report for more information.

Written by Support At Phonexa
Updated over a week ago

Max EPL/Profit Maker Ping Tree Strategies

Check our guide to the Max EPL/Profit Maker Ping Tree Strategies and find out how you can drive revenue growth.

Written by Support At Phonexa
Updated over a week ago

Call Status Description

Check our short guide and learn how you can view a Call Status Description and use filters to sort your incoming calls by status.

Written by Support At Phonexa
Updated over a week ago

Call Routing / IVR: IVR Integrations

Learn how to set up third-party integrations in our short guide to the Call Routing / IVR: IVR Integrations section.

Written by Support At Phonexa
Updated over a week ago

Feed CMS

Check our guide to the Feed CMS section to manage and add new system templates, view the ones assigned to publisher websites, and more.

Written by Support At Phonexa
Updated over a week ago