Phonexa

Callback Setting Access

Audio Messages

Callback

Global Media Library

Callback Requests

The “Condition” Block

Call Routing / IVR: IVR Media

Call Routing / IVR: IVR Change Logs

Route calls with the IVR branching block. A simple yet informative step-by-step guide on how to set up your own IVR system.

The “IVR Branching” block

The audio CAPTCHA block makes filtering out spam and bot calls easy. Make a custom code request for every inbound caller.

The “Audio CAPTCHA” Block

View detailed reports on requested queries about consent with consent details. Review consent audio recordings, publisher payouts, and more.

Consent Details

Get an overview of obtained and requested voice consents, publisher payouts, and check the status of pings with the content summary.

Consent Summary

Collect and record the voice consents. Voice consent collection allows pinging the caller’s phone number when consent is obtained.

Call Routing/IVR: IVR Consent

Records callers’ voice interactions with IVR recording. Review the recorded audio that is broken down into convenient IVR blocks.

IVR Recording

Looking for detailed guidelines on how to unreserve a phone number? Check our quick guide for more information.

How to Unreserve a Phone Number

Learn how to create new IVR flows and configure IVR settings with our short guide to the Call Routing / IVR: IVR section.

Call Routing / IVR: IVR

Check our quick guide to the TCPA block to learn how to activate and carry out validation of phone numbers, route calls, and more.

TCPA Block

Check our short guide to the Phone Number Deny List section to learn how you can view, edit, export, or delete the existing list.

Phone Number Deny List

Wondering how to play automatic audio messages during client calls? Check our quick guide to the IVR Simple Transfer template.

IVR Simple Transfer

Wondering about the on-demand Call Recording feature? Check our detailed instructions on how to set up the call recording.

How To Set Up the Call Recording

Check this short guide and learn how to use the “Lead Stash” block to search for lead information or pre-fill IVR blocks with caller data.

The “Lead Stash” Block

Here’s how you can create a Temporary Black List IVR Block and use it to block phone numbers for a specific period of time.

Temporary Deny List IVR Block

Learn how to find and view the detailed hangup records and group the reports in our short guide to the Call IVR Drop Report.

Call IVR Drop Report

Wondering how you can display the hangup records for your buyers’ IVRs? Check our quick guide to the Call Partner Hangup Report.

Call Partner Hangup Report

Looking to create, add new, or edit the existing IVR Blocks? Check our detailed guide to the IVR Blocks for more information.

The IVR Blocks

Looking to view the records for publishers’ IVRs? Check our short guide to the Call Hangup Report for more information.

Call Hangup Report

Check our guide to the Max EPL/Profit Maker Ping Tree Strategies and find out how you can drive revenue growth.

Max EPL/Profit Maker Ping Tree Strategies

Check our short guide and learn how you can view a Call Status Description and use filters to sort your incoming calls by status.

Call Status Description

Learn how to set up third-party integrations in our short guide to the Call Routing / IVR: IVR Integrations section.