The Fax Detector feature allows you to set and manage the call processing when the caller is trying to send a fax message. You can set up the system to hang up a call or redirect it to a campaign for fax messaging.
These settings are available for the Product or phone number. Note: The setting for the phone number overrides the setting for the Product.
The Fax Detector setup for a Product
To manage the Fax Detector setting for the Product, go to the Call Logic > System Management > Products section, select the Product and click the “Settings” button in the “Actions” column.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio6005735566a6de25c3a1e2af7365ff703Kqag6ueKblvQZMKZHkJszGIaXj3jaZUzuVQkqxLgb7M_6-oCNl-KPgCuJD9pnw-2.png)
Select the “Advanced Settings” tab in the “Product Setup” section, and select the option in the “Fax Detector Action” field:
-
Hang up: The call will be hung up.
-
Routing fax calls: The call will be redirected to the corresponding campaign. Select the campaign accepting fax messages in the “Redirect to Campaign” field.
Click the “Save” button to complete the settings.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio6005735592fa631babf85af94a31ca9bepAngp2Jb0yLwGtfttsleYLZKbLFGDSS272khOO9BVMIXOIcMLAZ96oFGBc4TBX-2.png)
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio60057356359de1ff7d8fa8492535639caiLZ9ESP6UbM0KbnwpRCt97J_zZP7edJ0VR33w-l5kTXV-zokMuQCuN89a6k3_K-2.png)
The Fax Detector setup for a phone number
To manage the Fax Detector setting for a phone number, go to the Publisher Management > Setup > Phone Numbers section, select the “Reserved Phone Numbers” tab, and click the “Edit” button in the “Action” column.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio600573572c110972753e96c519fc37dc081VRhW4YB6T_DZsG2nsDrIEipKKLR7DGtRUkJnuFPsO6bsf_u-rSZ5R2H_w--A-2.png)
Select one of the available options in the “Fax Detector Action” field of the “Edit” pop-up window:
-
Use Product Settings: Apply the fax detector settings for the Product.
-
Hang up: The call will be hung up.
-
Routing fax calls: Select the campaign to redirect the call in the “Redirect to Campaign” field.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio60057357453f488fee70bd42086cd4e5auwY-nmkgjWaGGOazINQzr7axpghXiCoXy5kavntFNPUsP_ujEDrpn3_7ShxmKh-2.png)
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio60057357944fd4d525c88258e129c3dbdOWQzXmCpfJ7djajN83y3dkGbTtduXnNCfFwqDke-gOminGdznC5gliShJcOM7Z-2.png)
The “Fax/silents not accepted” call transfer status will be reflected for the corresponding hung-up call in the Publisher Call Details report.
To check the status of the call, go to All Reports > Publisher Reports > Call Details report and select the “Call Details” tab.