---
title: Fax Detector
description: The Fax Detector feature allows you to set and manage the call processing when the caller is trying to send a fax message. You can set up the system to hang up a call or redirect it to a campaign for fax messaging.
---
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# Fax Detector
## The Fax Detector feature allows you to set and manage the call processing when the caller is trying to send a fax message. You can set up the system to hang up a call or redirect it to a campaign for fax messaging.
These settings are available for the Product or phone number. *Note: The setting for the phone number overrides the setting for the Product.*
### The Fax Detector setup for a Product
To manage the Fax Detector setting for the Product, go to the **Call Logic \> System Management \> Products** section, select the Product and click the **“Settings”** button in the **“Actions”** column.
[](https://lh5.googleusercontent.com/Kqag6ueKblvQZMKZHkJszGIaXj3jaZUzuVQkqxLgb7M_6-oCNl-KPgCuJD9pnwRGX7tbtVeKnefkPdH49nuJDuAoAByCd9zuoWsdVAqtk3YztkCjposBvKkiYUENcrjFLm6Wbstm7cQzMrm6rrFPxWt7m0bwLjMGN03UIJP11FoL7xkn7o6aa9AdBA)
Select the **“Advanced Settings”** tab in the **“Product Setup”** section, and select the option in the **“Fax Detector Action”** field:
- **Hang up:** The call will be hung up.
- **Routing fax calls:** The call will be redirected to the corresponding campaign. Select the campaign accepting fax messages in the **“Redirect to Campaign”** field.
Click the **“Save”** button to complete the settings.
[](https://lh4.googleusercontent.com/pAngp2Jb0yLwGtfttsleYLZKbLFGDSS272khOO9BVMIXOIcMLAZ96oFGBc4TBXNWzLriNdsmXWGmF5VjJKrWXtbt4DEaKr5tTKONFwsKrK6fp9vvjDj5Peznd-lrkS1tjWyKa5LaatBxUC82n2m1l85QIXUXR8CXpqQq5dNFyl-FAYyswV41TA_Ukg) [](https://lh5.googleusercontent.com/iLZ9ESP6UbM0KbnwpRCt97J_zZP7edJ0VR33w-l5kTXV-zokMuQCuN89a6k3_KdbZIbkKBX7sKtlu6SBFNQqc-E5dmwJuOlygWuJZIUPo-aIA7bUUYx7jdidT8-TS4D9_zFwD6F4v8ESchudpJIbzv5obC7f9lYrsmlzfNyqsyUqJproukVLb0cbsQ)
### The Fax Detector setup for a phone number
To manage the Fax Detector setting for a phone number, go to the **Publisher Management \> Setup \> Phone Numbers** section, select the **“Reserved Phone Numbers”** tab, and click the **“Edit”** button in the **“Action”** column.
[](https://lh4.googleusercontent.com/81VRhW4YB6T_DZsG2nsDrIEipKKLR7DGtRUkJnuFPsO6bsf_u-rSZ5R2H_w--AHv4Acyu7WlO0de53yfXX1FwGNulTOrPU3lTZLNdFbSFOYvmT20I642EgmK1q1-Eb8VPq9Ej1Aqdz14c-MnnhDDr0KFrJYKEgVwdHSWTq8wpl5b5CjTv3VCbmR-MQ)
Select one of the available options in the **“Fax Detector Action**” field of the **“Edit”** pop-up window:
- **Use Product Settings:** Apply the fax detector settings for the Product.
- **Hang up:** The call will be hung up.
- **Routing fax calls:** Select the campaign to redirect the call in the **“Redirect to Campaign”** field.
[](https://lh6.googleusercontent.com/uwY-nmkgjWaGGOazINQzr7axpghXiCoXy5kavntFNPUsP_ujEDrpn3_7ShxmKhaKd8OvXCk0GNYJSN0TgHQLRalzviOYI544BE0Wgx08wqWW7aeOkPeoRGpz8wPgV6XJsGlqgA-p0y5nPsWnYqeyFf18mepayEAE7SyigaOaGqHiBUBWtqRWmoGQww)[](https://lh6.googleusercontent.com/OWQzXmCpfJ7djajN83y3dkGbTtduXnNCfFwqDke-gOminGdznC5gliShJcOM7Zt8NTIaacVg-DNZUcGTTV5oQLSF6lo-zF3JELtsHdUgLicHpRbMK-o6Qo6Jdq88imArDn1R4LhOzE8AQndMi6uu6Kz4vX-OIMb7EBXAFeiLNWGbu1gCfwxy016o0Q)
The **“Fax/silents not accepted**” call transfer status will be reflected for the corresponding hung-up call in the Publisher Call Details report.
To check the status of the call, go to **All Reports \> Publisher Reports \> Call Details** report and select the **“Call Details”** tab.
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