Looking to assign a Publisher Agent role? Check these detailed instructions on how to create and configure a user with the Publisher Agent role in the system.
There are two options to create a user with the Publisher Agent role in the system. You can either create a new user with the Publisher Agent role or assign the Publisher Agent role to the existing user.
To create a new user with the Publisher Agent role, follow the instructions below.
1. Go to the System Users > Employees section and click the “Create New User” button.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-1.comio33881415585e583b728d704e6d73c52cdadd-20user-2.png)
2. Fill the following fields in the “Create User” pop-up window:
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Email - enter the email of the Publisher Agent. This email will be set as a primary contact.
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Nick Name - enter the system nickname for the Publisher Agent.
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Groups - select the ”Publisher Agent” or “Publisher Agent Senior” user group from the drop-down list.
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Status - select the status for the Publisher Agent from the drop-down list. (Active or Disabled)
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New Password - create a new password for the Publisher Agent. (The password should be at least 8 characters and required at least one number (0-9), uppercase and lowercase letters (a-Z), and at least one special character (!@#$%^&*~))
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Repeat Password - enter the selected password for confirmation.
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First Name - enter the first name of the Publisher Agent.
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Last Name - enter the last name of the Publisher Agent.
and click the “Add” button to create a new user with the Publisher Agent role.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-1.comio329562802b40983f31bc4f8e3613d6838pop-up-20new-20user-2.png)
To change the password, click the “Change Password” button in the “Action” column. In the “Change Password” pop-up window, enter a new password in the “New password” field, confirm the new password in the “Repeat Password” field, and click the “Save” button to update the password.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-1.comio329562806624abbd0f793876db0b8b30dchange-20password-2.png)
To edit the user, click the “Edit” button in the “Action” column. In the “Edit” pop-up window, you can update the Nickname, User Groups, and Status (Active, Deleted, Disabled). Click the
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“Save” button to save changes in the system.
To add the Publisher Agent role to the existing user, select the user in the Employees list, and click the “Edit” button.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-1.comio329562815fe04ef6cfdf6d2eece043ec1unnamed-2-2.png)
In the “Edit” pop-up window, select the “Publisher Agent” or the “Publisher Agent Senior” user group in the “Groups” field, and click the “Save” button to apply the changes.