The Enable Remote Support feature allows you to provide access to your instance. There are two options for remote support: Full Support and Limited Support.
The Full Support option provides complete access to Phonexa’s support. By enabling Full Support, you allow Phonexa to view, configure, and make changes to your instance. Some sensitive information may be accessed to perform the requested services.
The Limited Support option provides limited access to Phonexa’s support. By enabling Limited Remote Support, you provide Phonexa access to your instance in “view-only” mode. All financial information within your instance will be replaced with (*). Some sensitive information may be accessed to perform the requested services.
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To manage the Remote Support options, go to the upper right corner of your System’s page and click the headphones icon next to the user’s name to open the Support Center window.
Select the Full Support or Limited Support option from the Support Center window in the Remote Support block and click the “Request Remote Access” button.
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Select the expiration time range in the following pop-up window and click the “Agree and Enable” button.
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The expiration time of active Remote Access will be displayed in the “Remote Support” block after enabling.
Click the “Modify Remote Access” button to modify the remote support.
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In the “Modify Remote Access” pop-up window, select one of the following options:
- Extend Remote Access: Select this option to extend your remote access.
- Expired in: Select the time range from the drop-down list.
- Switch to Full/Limited Remote Access: Select this option to change the Remote Access type.
- Expired in: Select the time range from the drop-down list.
- Disable Remote Support: Select this option to disable remote access.
Click the “Confirm” button to proceed.
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