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      IVR Simple Transfer

      The IVR template "Simple Transfer" allows playing the audio message when the campaign can not accept the call at that moment. This option is available for any product.

      In some cases, Call Logic users need to make a simple transfer of the incoming call to a specific campaign. If the campaign can not accept the call at that moment (ex., after-hours, etc), the audio message must be played.

      For this purpose, the IVR template "Simple Transfer" was created and is available for any product.

       

      To set up the Simple Transfer IVR, follow the steps: 

      1. Go to the Publisher Management > Setup > Call Routing / IVR section, select the “IVR” tab,  and click the "Create New IVR" button.
      2. Fill in the following fields in the “Create New IVR” pop-up window:
        • Name: Enter the name of the IVR Flow.
        • Product: Select the Product.
        • Language: The language applied to the IVR Flow.
        • Recognition Type: Select the input recognition type (Voice Recognition + Keypad, Keypad).

        Click the “Add” button to complete the action.



      3. To open the IVR Constructor section, click the “Constructor” button in the “Actions” column. 
      4. To use the template, click the “Select Template” button at the top block of the main section. Select the “Simple Transfer keypad mode” template in the “Select Template” pop-up window, and click the “Apply” button to apply the template.

      5. To manage the settings of the audio that should be played in the “Play Audio” block, click the “Block Settings” button (the button with the “Gear” icon). Read more information about the configuration of the “Play Audio” block in the following Knowledge Base article.
      6. If the campaign is READY to accept the call, set the “Find Buyer” block accordingly. Read more information on how to set up the “Find Buyer” in the following Knowledge Base article.
      7.  If the campaign is NOT READY to accept the call, set the “Play Audio” block accordingly. Read more information on how to set up the “Play Audio” in the following Knowledge Base article.
      8. If there is no block for User Input in the IVR, the service messages for downloads are optional. The service audio messages can be set by clicking the “Settings” button in the top block of the main section and selecting or uploading the corresponding audio files in the “Settings” pop-up window. 

            After activating the IVR, depending on the campaign’s operating hours, the client will either be transferred to that campaign or hear a message that the campaign is currently unable to take calls.

            To view the work schedule of the campaign, go to the Client Management > Setup > Campaigns section, select the Campaign, and click the “Configure” button in the “Actions” column. On the Campaign Setup page, select the “Schedule” tab. 

            Read more information about the Campaign’s Schedule settings in the following Knowledge Base article.