--- title: Lead Processing Time description: Lead Processing Time option allows you to set a maximum time for the lead processing (within the same transaction) in the system. --- [Skip to content](https://support.phonexa.com/lead-processing-time#main-content) [![phonexa\_logo-white](https://support.phonexa.com/hubfs/phonexa_logo-white.svg)](https://support.phonexa.com/?hsLang=en) Open main navigation Close main navigation - [➜\]](https://phonexa.com/) [➜\]](https://phonexa.com/?hsLang=en) Phonexa Support Center - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.phonexa.com/?hsLang=en) 2. [LMS Sync & Call Logic](https://support.phonexa.com/lms-sync-call-logic?hsLang=en) 3. [Extra Features](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#extra-features) # Lead Processing Time ## Lead Processing Time option allows you to set a maximum time for the lead processing (within the same transaction) in the system.     There are several ways to configure the lead processing time based on your preference: 1\. Project Settings. To set the lead processing time for the whole system, go to the **System Management \> General \> Project Settings** section, click the **“LMS & Call Logic”** tab, and then select the **“Publisher settings”** tab. Fill in the value (*in seconds*) in the **“Maximum Lead Processing Time”** field of the **“General Settings”** block and click the **“Save”** button to complete. *The default value is 300 seconds*. [![](https://support.phonexa.com/hs-fs/hubfs/Lead%20Processing%20Time%201.png?width=670&height=277&name=Lead%20Processing%20Time%201.png)](https://support.phonexa.com/hubfs/Lead%20Processing%20Time%201.png?hsLang=en) 2\. Publisher Settings. To set the lead processing time for a specific Publisher, go to the **Publisher Management \> Publishers** section, select the Publisher from the list, and click the **“View”** button in the **“Action”** column. Select the **“Advanced”** tab on the Publisher Configuration page. Select the **“Turn On”** option from the **“Status”** dropdown list of the **“Lead Processing Time Settings”** block to enable the setting. Then fill in the value (*in seconds*) into the **“Max Lead Processing Time”** field and click the **“Save”** button to complete. *The feature is disabled by default.* *Note: Publisher Settings timeout configuration has a higher priority than the Project Settings timeout configuration (view paragraph 1), but only if its value is not exceeded.* To override the **“Max Lead Processing Time”** setting using the additional timeout parameter (*view paragraph 3*) in the Post API, select the **“Turn On”** option from the **“Allow publisher post time to override max lead processing time”** list and click the **“Save”** button to complete. *The feature is disabled by default.* *Note: This option works only if the timeout parameter value doesn’t exceed the **“Max Lead Processing Time”** value. If the override option is disabled, the timeout parameter in the Post URL is ignored.* [![](https://support.phonexa.com/hs-fs/hubfs/Lead%20Processing%20Time%202.png?width=670&height=147&name=Lead%20Processing%20Time%202.png)](https://support.phonexa.com/hubfs/Lead%20Processing%20Time%202.png?hsLang=en) 3\. Posting URL. When posting a lead, you may add the \[***&timeout=***...\] parameter into the post URL. For example, the “***&timeout=10***” parameter sets the lead processing time as 10 seconds. *The default timeout value is 40 seconds.* *Note: The \[**&timeout=**...\] parameter has a higher priority than the Project Settings timeout configuration (view paragraph 1), but only if its value is not exceeded.* - [General information](https://support.phonexa.com/general-information?hsLang=en#main-content) - [Account Settings](https://support.phonexa.com/general-information?hsLang=en#account-settings) - [Security Settings](https://support.phonexa.com/general-information?hsLang=en#security-settings) - [Users](https://support.phonexa.com/general-information?hsLang=en#users) - [System Customization](https://support.phonexa.com/general-information?hsLang=en#system-customization) - [Project Customization](https://support.phonexa.com/general-information?hsLang=en#project-customization) - [Product Customization](https://support.phonexa.com/general-information?hsLang=en#product-customization) - [System Management](https://support.phonexa.com/general-information?hsLang=en#system-management) - [Support](https://support.phonexa.com/general-information?hsLang=en#support) - [LMS Sync & Call Logic](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#main-content) - [Extra Features](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#extra-features) - [Publisher Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-configuration) - [Client Management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#client-management) - [System Logs](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#system-logs) - [Documents And References](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#documents-and-references) - [Reports and Analytics](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#reports-and-analytics) - [Publisher management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-management) - [Call Logic Customization](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#call-logic-customization) - [Campaign Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#campaign-configuration) - [Feed CMS](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#feed-cms) - [Event Tracking](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#event-tracking) - [iClear](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#iclear) - [E-Delivery](https://support.phonexa.com/e-delivery?hsLang=en#main-content) - [List Management](https://support.phonexa.com/e-delivery?hsLang=en#list-management) - [Email Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#email-campaigns) - [SMS Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#sms-campaigns) - [Reports](https://support.phonexa.com/e-delivery?hsLang=en#reports) - [Suppression Management](https://support.phonexa.com/e-delivery?hsLang=en#suppression-management) - [Books360](https://support.phonexa.com/books360?hsLang=en#main-content) - [Books 360 Integration](https://support.phonexa.com/books360?hsLang=en#books-360-integration) - [Vendor Management](https://support.phonexa.com/books360?hsLang=en#vendor-management) - [Account](https://support.phonexa.com/books360?hsLang=en#account) - [Customer Management](https://support.phonexa.com/books360?hsLang=en#customer-management) - [Opt-Intel](https://support.phonexa.com/opt-intel?hsLang=en#main-content) - [List Management](https://support.phonexa.com/opt-intel?hsLang=en#list-management) - [All Reports](https://support.phonexa.com/opt-intel?hsLang=en#all-reports) - [Mailers](https://support.phonexa.com/opt-intel?hsLang=en#mailers) - [Campaigns](https://support.phonexa.com/opt-intel?hsLang=en#campaigns) - [System Management](https://support.phonexa.com/opt-intel?hsLang=en#system-management) - [HitMetrix](https://support.phonexa.com/hitmetrix?hsLang=en#main-content) - [Analytics](https://support.phonexa.com/hitmetrix?hsLang=en#analytics) - [Heatmaps](https://support.phonexa.com/hitmetrix?hsLang=en#heatmaps) - [System Management](https://support.phonexa.com/hitmetrix?hsLang=en#system-management) - [Lynx](https://support.phonexa.com/lynx?hsLang=en#main-content) - [Offers](https://support.phonexa.com/lynx?hsLang=en#offers) - [LYNX Reports](https://support.phonexa.com/lynx?hsLang=en#lynx-reports) - [Advertisers](https://support.phonexa.com/lynx?hsLang=en#advertisers) - [Affiliates](https://support.phonexa.com/lynx?hsLang=en#affiliates) - [Account Settings](https://support.phonexa.com/lynx?hsLang=en#account-settings) - [Cloud PBX](https://support.phonexa.com/cloud-pbx?hsLang=en) [![Phonexa\_logo\_color](https://support.phonexa.com/hubfs/Phonexa_logo_color.svg "Phonexa_logo_color")](https://phonexa.com/?hsLang=en) Phonexa Knowledge Base Copyright © 2026, Phonexa