To manage the phone numbers, go to the List Management > Manage Phone Numbers section.
You can narrow down the search results by using the following filters:
- ID: Enter the unique identification number of the phone number.
- Date: Select the date range for the report.
- Phone Number/MD5/SHA-512: Enter the phone number, MD5, or SHA-512.
- Lists: Select the related phone number opt-out list.
- Country: Select the country associated with the phone number.
- Reason: Select the reason the phone number was added to the opt-out list (Imported, Added, Opt-Out, Opt-Out (Duplicate)).
The “Manage Phone Numbers” section displays the following data:
- ID: The unique identification number of the phone number.
- Created: The date and time the phone number was added to the opt-out list.
- Country: The country associated with the phone number.
- Phone Number: The phone number.
- Phone Number MD5: The hashed phone number in the MD5 format. To copy the MD5 value of the phone number, click the “Copy Phone MD5” button.
- SHA-512: The hashed phone number in the SHA-512 format. To copy the SHA-512 value of the phone number, click the “Copy Phone SHA-512” button.
- Lists: The opt-out list(s) the phone number was added to. To view the list of all opt-out lists to which the phone number was added, click the arrow-down button. To view the information about the particular opt-out list, click the link near the name of the opt-out list. You will be redirected to the Phone Number Opt-Out Lists section, where the information about the particular list is displayed. Read more about the Phone Number Opt-Out Lists section in the following Knowledge Base article.
- Opt-Outs: The total number of opt-outs for the phone number.
- Reason: The reason the phone number was added to the opt-out list (Imported, Added, Opt-Out, Opt-Out (Duplicate)).
To view the history and detailed information, click the “+” button in the leftmost column of the report. This will expand the History box for the selected phone number in a collapsible section.
The History box contains the following information:
- Created: The date and time the record was created.
- Reason: The reason the record was created (Imported, Added, Opt-Out, Opt-Out (Duplicate)). Note: Duplicate records for the same phone number won't affect the Opt-Outs counter. For the same phone number, it will count as 1 and not 2 or more, even if there are duplicate opt-outs.
- List Name: The name of the opt-out list the phone number was added to.
- Mailer: The name of the Mailer the phone number is assigned to.
- Campaign: The name of the campaign the phone number was added to.
- Reason By: The entity name that caused the event.
To add phone numbers, click the “+ Add New Phone number” button.
In the “New Phone number” pop-up window, select the opt-out list(s) in the “Lists” field, enter the phone number in the “Phone Number” field, and click the “Save” button to complete the action, or click the “Cancel” button to close the window. Note: To add the phone number to all existing opt-out lists, select the “All” option in the “Lists” field.
To edit the list that the phone number is added to, click the “Edit” button in the “Actions” column.
In the “Edit” pop-up window, you can change the opt-out list(s) the phone number is added to in the “Lists” field. Click the “Save” button to complete. Note: To add the phone number to all existing lists, select the “All” option in the “Lists” field.
To delete the phone number, click the “Delete” button in the “Actions” column.
Follow the instructions in the “Delete” pop-up window and click the “Delete” button to confirm the action, or click the “Cancel” button to close the window.
To export data to a CSV file, click the “Export” button.
To save the report with the selected filtering settings and columns, click the “Save” button from the Save Report block.
The saved report will be available in the “Saved Reports” section.
To view the saved report, select the report name and click the “Load” button.
Read more about the Saved Reports in the following Knowledge Base article.