Extra Features
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      SIP Trunking

      Check our detailed guide to the SIP Trunking section and find out how you can create, use, set up, or delete trunks

      In the “SIP Trunking” section, you can create, use, and manage a virtual communication channel (Trunk).

      The SIP Trunk allows you to connect any quantity of phone numbers instead of redirecting to real numbers. Since each virtual number can have an unlimited amount of channels, each number can have numerous simultaneous conversations. To set up trunks, go to the System Management > General > SIP Trunking section.

      The SIP Trunks list contains the following information:

      • ID: The unique identification number of the Trunk.

      • Status: You can change the Trunk status using the “Status” button in this column (Active, Disabled).

      • Trunk Name: The name of the Trunk.

      • Login: The login name.

      • Hostname: The name of the host.

      • Port: The number of the Port.

      You can narrow down the search results by using the following filters:

      • ID: Enter the unique identification number of the Trunk.

      • Status: Select the status of the Trunk (Active, Disabled).

      • Trunk Name: Enter the name of the Trunk.

      To create a new Trunk, click the “Add New Record” button.

      In the pop-up window, enter a name for the new Trunk and click the “Add” button.

      To view the connection settings, click the “Show Credentials” button, and the data (Key, Host, Login, Password, Port) will appear in the “Sip Trunk Credentials” pop-up window.

      You can specify IP addresses from which you can accept connections by clicking the “Allowed IPs” button.

      Fill in the IP address in the “IP” field and click the “Save” button to complete. To add a range of IP addresses, use the CIDR notation. We recommend this for the security of your connections.

      To delete the Trunk click the “Delete” button.

      You can manage phone numbers linked to Trunks in the same place as Buyer phone numbers - Buyer Phones (Client Management > Setup > Phone Numbers).

      The phone numbers list contains the following information:

      • Phone: The Buyer phone number.

      • Product: The name of the Product.

      • Product Status: The Status of the product.

      • Buyer Name: The name of the Buyer.

      • Bound Campaigns: The number of bound Campaigns.

      • Last Changes: Date and time when last changes were made.

      You can narrow down the search results by using the following filters:

      • Phone numbers: Select the Buyer phone number.

      • Product: Select the Product.

      • Buyer: Select the Buyer.

      • Update Date: Select the date range for the report.

      To add a new number, click the “Add New Phone Number” button and fill in the data fields in the “Add New” pop-up window.

      Enter a valid international telephone number or sip trunk number (example: xxx@trunkname, where “trunkname” is the name of the Trunk created on the System Management > General > SIP Trunking section) in the “Phone” field. The Sip Trunk number consists of an active buyer phone number and the Trunk name added in the system. Find the required Trunk number in the “Sip Trunking” section. Then select a “Product” and a “Buyer” from the drop-down lists and click the “Save” button.

      You can also group Trunks for load balancing. A trunk group combines several Trunks through which you can make outgoing calls. One trunk group cannot have more than five Trunks at the same time. To set up, go to the System Management > General > SIP Trunking section, open the “Trunk groups” tab.

      The Trunk Groups list contains the following information:

      • ID: The unique identification number of the Trunk.

      • Group name: The name of the trunk group.

      • Call strategy: The chosen call strategy (Ring all, Linear).

      • Trunks: The list of Trunks in this group.

      • Status: The actual status for the group (Active, Disabled).

      • Created: The date and time of group creation.

      • Actions: “Edit” and “Delete” buttons.

      You can narrow down the search results by using the following filters:

      • ID: Enter the ID of the Trunk group.

      • Group name: Enter the name of the Trunk group.

      • Call strategy: Select the call strategy (Ring all or Linear).

      • Status: Select the status (Active or Disabled).

      To create a new Trunk group, click the “Add New Record” button.

      Fill in the following data fields in the pop-up window:

      • Trunk Group name: Enter the name of a new trunk group.

      • Call strategy: Choose Ring all or Linear strategy from the drop-down list.

      • For Ring all strategy, the call will be initiated simultaneously to all Trunks in the group. The call will go on until one of the Trunks answers the call or the timeout expires.

      • For Linear strategy, the call will be initiated to each Trunk in turn during the timeout until one of the Trunks picks up the phone, or the number of Trunks in the list ends.

      • SIP trunks: A list of Trunks that participate in a trunk group call. Select from the list of available active Trunks.

      • Status: Choose Active or Disabled from the drop-down list.

      Note: Several Trunks can be placed on one server. One Trunk can be registered only on one client-server. You cannot register a Trunk on two or more servers.

      To change the group`s settings, click the “Edit” button.

      To delete the group click the “Delete” button.