Suppression Lists

The Suppression Lists section allows you to view and manage the email, phone, email MD5, and phone MD5 Suppression lists. Also, it allows you to add the tracking rules to the lists, enhancing the accuracy of your communication strategies.

By using tracking rules, you can make sure suppressed contacts are excluded from future marketing campaigns, avoiding accidental outreach.

Note: This section is available only for clients with E-Delivery V2.

To view the Suppression lists, go to the Suppression Management > Suppression Lists section.

You can narrow down the search results by using the following filters: 

• Name: Enter the name of the Suppression list.
• Status: Select the Suppression list status (Active / Deleted).
• Type: Select the Suppression list type ( Email / Phone / Email MD5 / Phone MD5).
• Is Global: Select the option (Yes / No) to include/exclude the global Suppression lists in the search results.

The “Suppression Lists” section contains the following information: 

• ID: The identification number of the Suppression list.
• Name of the List: The name of the Suppression list.
• List Type: The type of the Suppression list.
• Is Global: This column indicates whether the Suppression list is global (Yes / No).
• Last Updated: The date and time the Suppression list was last updated.
• Updated By: The name of the user who updated the Suppression list last.
• Status: The status of the Suppression list.

To add a new Suppression list, click the “Add Suppression List” button, and fill in the following fields in a pop-up window: 

• Type: Select the Suppression list type ( Email / Phone / Email MD5 / Phone MD5).
• Name: Enter the name of the Suppression list.

Click the “Add” button to finish.

To view the Suppression list API documentation, click the “API Documentation” button in the “Actions” column. The system will forward you to the Suppression List API page with detailed information about Deleting contacts from Suppression Lists and Adding contacts to Suppression Lists. 

To manage the Suppression list, click the “Manage” button in the “Actions” column next to the corresponding list. In the “Manage” tab, you can view, add, and remove contacts from the Suppression list.

You can narrow down the search results using the following filters:

• Value: Enter the value of the contact. 
• Created At: Select the date range when the contact was added to the list.

The “Manage” tab contains the following information: 

• Value: The value of the contact.
• Created At: The date and time when the contact was added to the Suppression list.

Check the “Bulk Remove” box (1) to select all contacts on the page or mark manually the corresponding contacts, and click the “Delete” button (2) to remove contacts from the Suppression list.

Click the “OK” button in the pop-up window to confirm your intention in a pop-up window.
To delete a particular contact from the Suppression list, click the “Remove Contact” button in the “Actions” column next to the corresponding contact. Click the “OK” button in the pop-up window to proceed.
To clear the Suppression list, click the “Clear All” button on the top left corner of the list, and click the “OK” button in the pop-up window to confirm the deletion of all contacts.
To view the tracking rules applied to the list, click the “Tracking” button in the “Actions” column next to the corresponding Suppression list.

To add a new tracking rule, click the “Add Rule” button. In the pop-up window, fill in the following fields: 

• Trigger: Select the [Edelivery] Suppression List Contact Added trigger. With this trigger selected, the rule fires every time when a contact is added to an external list.
• Action: Select the action to be performed by the system: 
  • E-Delivery Contact List Status V2: Select to activate or suppress the contact from your contact lists when the selected trigger event occurs.
  • E-Delivery Suppression List(s) V2: Select to add or remove the contact from your suppression lists when the selected trigger event occurs.
  • [E-Delivery] Add to Unsubscribe List: Select to add or remove a contact from the E-Delivery unsubscribe list when the selected trigger event occurs.
  • [E-Delivery] Send To Contact List: Select to add an email address and/or phone number to the existing Contacts List in E-Delivery when the selected trigger event occurs.
  • [E-Delivery] Send To Contact List (V2): Select to send to E-Delivery Contact List V2 when the selected trigger event occurs.
  • [Leads] Add to DNPL (API): Select to add data to the existing DNPL list when the selected trigger event occurs.
  • [Leads] Post Lead to LMS/Lead Stash: Select to post Lead to LMS or Lead Stash when the selected trigger event occurs.
  • [Opt-Intel] Add to Unsubscribe List (API): Select to add or remove a contact from the Opt-Intel unsubscribe list when the selected trigger event occurs.
  • [Opt-Intel] Send to Opt-Intel (API): Select to add an email address or phone number to the existing Email Opt-out List/Phone Number Opt-out List in Opt-Intel when the selected trigger event occurs.
  • [PBX] Add to DNPL (API): Select to add data to the existing DNPL list when the selected trigger event occurs.
  • [TPS] Add to Five9 List: Select to send a lead data record to the Five9 cloud contact center software when the selected trigger event occurs. https://www.five9.com/
  • [TPS] Facebook Conversion: Select to enable advertisers to streamline their marketing by connecting various data sources — like website and app events — to Meta's systems, simplifying integration and enhancing ad targeting, cost efficiency, and measurement. https://www.facebook.com/business/tools/facebook-conversions-api
  • [TPS] Google Sheets: Select to add data as a record to Google Sheets using placeholders when the selected trigger event occurs. https://workspace.google.com/products/sheets/
  • [TPS] Ping Url: Select to send a GET or POST request to the third-party server when the selected trigger event occurs.
  • [TPS] SMTP: Select to send an email automatically when the selected trigger event occurs.
  • [TPS] Send Slack Message: Select to automatically send Slack messages to a particular user or channel when a specific event takes place, ensuring timely alerts. https://slack.com/
  • [TPS] Trusted Form Claim: Select to check the TrustedForm certificate in the lead data to verify its legitimacy when the selected trigger event occurs. https://activeprospect.com/trustedform/claiming/
  • [TPS] Twilio: Select to set Twilio integration to send SMS automatically when the selected trigger event occurs. https://www.twilio.com/en-us

Click the “Next” button to continue.

The “Action Settings” block fields may vary depending on the selected Action. Fill in the required fields and click the “Save Rule” button to finish.
To perform the test of the rule, click the “Test Run” button in the “Actions” column. Fill in the required value in a pop-up window, and click the “Confirm” button to proceed.
To edit the “Action Settings” block, click the “Config” button in the “Actions” column. Fill in the required fields in a pop-up window and click the “Save Rule” button to apply the changes.
To delete the rule, click the “Delete” button in the “Actions” column, and type the ID number of the rule in a pop-up window to confirm your intention. Click the “Delete” button to finish.
To change the Suppression list name, click the “Rename” button in the “Actions” column. Enter the new name in the corresponding field in the pop-up window.

Click the “Update” button to finish. 

To delete the Suppression list, click the “Delete” button in the “Actions” column.
Click the “Delete” button in the pop-up window to confirm the deletion.