Technical Requests

Wondering if you can view the communication with Phonexa’s support? Check our quick guide to the Technical Requests section.

The “Technical Requests” section allows you to submit and manage requests related to your instance, providing a streamlined way to address technical needs and configurations. This feature lets you specify requirements or changes for the instance, ensuring a more efficient and tailored experience.

To view the list of available requests, go to the Support > Technical Requests section.

You can narrow down the search results by using the following filters: 

• ID: Enter the identification number of the technical request.
• Type: Select the type of the technical request (Integration / Product / Support).
• Summary: Enter the keywords of the summary of the technical request.
• Status: Select the status of the technical request (All / Active / Resolved).
• Created At: Select the date range of the technical request creation.

The “Technical Requests” section contains the following information: 

• ID: The identification number of the technical request.
• Type: The integration request type (Integration / Product /  New Feature).
• Summary: The request summary.
• Status: The technical request status.
• Created At: The date and time of the technical request creation.

To create a new request, click the “Create Request” button and fill in the required fields: 

• Request Type: Select the type of the request.
• Module: Select the module for which the Integration or Product will be created.
• Product: Select the Product.
• Product Name: Enter the Product name.
• Product Information: Enter the additional information about the Product.

• Request integration for this product?: Select the “Yes” option if you want to request integration for the new or existing Product.
• Integration Name: Enter the name of the integration.
• Documentation URL: Enter the documentation URL if there’s any.
• Documentation File: Add the documentation file if there’s no documentation URL.
• Additional information: Enter any additional information about the integration.

To add another integration, click the “Add Integration” button and provide another URL or file for the new integration, as well as the name and additional information for the second Integration being requested.

Click the “Send” button to proceed.

To view the detailed information about the technical request, click on its ID in the first column of the “Technical Requests” section.

The “Request Details” block contains the following information: 

• Date of Creation: The date and time when the technical request was created.
• Status: The technical request status.
• Last Update Time: The date and time the technical request was last updated.
• Description: The description of the technical request.

The “Comments” block contains the history of users’ comments on the request. 

To add a new comment to the request, click the “Reply” button, and enter your comment into the “Reply” field. To add an attachment to your comment, click the “Choose File” button in the “Attachment” field. 

Click the “Send” button to add your comment.