---
title: Trusted Caller ID
description: The “Trusted Caller ID” feature allows you to whitelist phone numbers that have been reserved in our system and then continuously monitor and maintain a high reputation for the reserved phone numbers
---
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# Trusted Caller ID
The **“Trusted Caller ID”** feature allows you to whitelist phone numbers that have been reserved in our system and then continuously monitor and maintain a high reputation for the reserved phone numbers with carriers to prevent them from being marked as spam on the receiver's side.
*Note: This option is available for the US region only.*
There are several situations in which a phone number might be marked as spam. These include:
- High call volume: If a large number of calls are made in a short amount of time from a single number, it might be flagged as potential spam.
- Caller ID spoofing: This is a technique where spammers disguise their phone number to look like a different number. If your number is unfortunately spoofed by a spammer, it might be flagged as spam.
- Recipient flagging: If a number of recipients flag a number as spam or unwanted, it may be automatically marked as spam in the future.
- Violation of telecommunications regulations: If a call or series of calls violates certain regulations, such as not honoring the Do Not Call lists, the number could be marked as spam.
- Third-party screening services: Some telecommunications providers and smartphone apps use third-party services that maintain databases of known spam numbers. If a number somehow ends up on one of these lists, it might be flagged as spam.
To enable this option, go to the **System Management \> System Subscriptions** section, select the **“Cloud PBX”** section, and click the **“Additional features”** link.
[](https://support.phonexa.com/hubfs/vJxjRX7nxE.png?hsLang=en)
Select the **“Trusted Caller ID”** option and click the **“View/Edit”** button in the **“Actions”** column. To enable this feature, click the **“Activate”** button in the following pop-up window.
[](https://support.phonexa.com/hubfs/q8x3LNamra.png?hsLang=en)
To enable this feature for the particular reserved phone number, go to the **PBX Management \> Phone Numbers** section and select the **“Reserved Phone Numbers”** tab.
Select the corresponding phone number from the list, and click the **“Change Status”** button in the **“Trusted Caller ID”** field.
[](https://support.phonexa.com/hubfs/v3QqMAGEQP.png?hsLang=en)
Fill in the following fields in the **“Change Status”** pop-up window:
- **Trusted Caller ID:** Select the **“Active”** option to enable this feature.
- **Enter "YES" to confirm the changes:** Enter the *“YES”* text to confirm the action.
Click the **“Save”** button to complete the action.
*Note: You will be charged 20.00 USD per month for the feature activation.*
To add a Trusted Caller ID option to the phone number from the particular phone number group on the reservation stage, select the **“Phone Number Reservation”** tab in the **“Phone Numbers”** system section.
Select the corresponding phone number group and click the **“Reserve”** button in the **“Action”** column.
[](https://support.phonexa.com/hubfs/LDrG7ZVOrB.png?hsLang=en)Fill in the following fields in the **“Reserve Additional Numbers”** pop-up window:
- **Group:** The name of the phone number group.
- **Unit Rate:** The amount of the rate per unit.
- **Quantity:** Enter the number of the reserved phone numbers.
- **Trusted Caller ID:** Select the *“Active”* option to activate the feature.
- **Enter "YES" to confirm the changes**: Enter the *“YES”* text to confirm the action.
Click the **“Save”** button to complete the action.
[](https://support.phonexa.com/hubfs/vJxjRXzaxE.png?hsLang=en)
To enable the Trusted Caller ID feature for the particular phone number that you would like to reserve, select the **“Find and Reserve”** tab of the **“Phone Numbers”** section, check the box for the phone number from the list, and click the **“Reserve Phone Number”** button at the top of the table.
[](https://support.phonexa.com/hubfs/Deb5DA8DQ1.png?hsLang=en)
To enable this feature for the selected phone numbers, select the **“Active”** option in the **“Trusted Caller ID”** field, then confirm the operation by entering the *“YES”* text in the **“Enter "YES" to confirm the changes”** field.
Click the **“Save”** button to complete the action.
[](https://support.phonexa.com/hubfs/p9Q2j2aKQ5.png?hsLang=en)
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