--- title: "Buyer Setup: Default Notifications tab (LMS)" description: "Check our short guide to Buyer Setup: Default Notifications tab (LMS) to learn how to enable/disable or configure Buyer notifications." --- [Skip to content](https://support.phonexa.com/buyer-setup-default-notifications-tab-lms#main-content) [![phonexa\_logo-white](https://support.phonexa.com/hubfs/phonexa_logo-white.svg)](https://support.phonexa.com/?hsLang=en) Open main navigation Close main navigation - [➜\]](https://phonexa.com/) [➜\]](https://phonexa.com/?hsLang=en) Phonexa Support Center - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.phonexa.com/?hsLang=en) 2. [LMS Sync & Call Logic](https://support.phonexa.com/lms-sync-call-logic?hsLang=en) 3. [Client Management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#client-management) # Buyer Setup: Default Notifications tab (LMS) ## Check our short guide to Buyer Setup: Default Notifications tab (LMS) to learn how to enable/disable or configure Buyer notifications. The Default Notifications tab allows you to set and manage notification settings for the Buyer. To set up the **Default Notifications** for the Buyer, go to **Client Management \> Buyer List** section and select the Buyer. Click the **“Settings”** button in the **“Action”** column and select the **“Default Notifications”** tab on the Buyer Setup page. [![](https://support.phonexa.com/hs-fs/hubfs/image%201-Apr-21-2026-09-21-27-5076-AM.png?width=670&height=364&name=image%201-Apr-21-2026-09-21-27-5076-AM.png)](https://support.phonexa.com/hubfs/image%201-Apr-21-2026-09-21-27-5076-AM.png?hsLang=en) To enable or disable the “**Timeout Automation”, “Timeout Notifications”, “Cap Notifications”,** **“Low Balance Notifications”,** and **“Compliance Notifications”** settings blocks, use the **“ON/OFF”** switch toggles. To configure the **“Timeout Automation”** notifications, set the switch toggle to the **“ON”** position and fill in the following fields: - **Maximum % of timeouts**: Enter the percentage value of maximum timeouts (ratio of leads with timeout status to the total leads) to trigger the notification. - **Minimum number of leads to timeout:** Enter theminimum amount of leads with timeouts to trigger the notification. - **Leads timed out within past:** Select the time range to track the number of leads with timeouts. - **Pause the channel for (X) minutes (0=off):** Enter the number of minutes to pause the channel when the maximum set percentage of timeouts is reached. To set the **“Preset Mode”** of the **“Timeout Automation”** notification settings for the Buyer, choose the option from the drop-down list. To view the additional information, click the info (?) icon next to the field. Depending on the Buyer, the following preset modes are available: **Preset groups:** - **High Volume:** Select this option for the Campaign that usually processes at least 3,000 leads per hour. - **Mid Volume:** Select this option for the Campaign that usually processes at least 1,000 leads per hour. - **Low Volume:** Select this option for the Campaign that usually processes at least 400 leads per hour. - **Parallel:** Select this option for the silent Campaign. **Levels:** - **Strict:** Indicates the most restrictive timeout settings level for high volume of timeouts. - **Medium:** The timeout settings level for medium/above average volume of timeouts. - **Soft:** The timeout settings level for low volume of timeouts. To configure the **“Timeout Notifications”** block, set the switcher to the **“ON”** position and fill in the following fields: - **Notification recipient email(s) comma separated:** Enterthe list of emails to send the notifications. - **Maximum number of notifications to be sent:** Enter the maximum number of emails with notifications that can be sent within the time range set in the **“Notifications to be sent every (X) hour(s)”** field. - **Notifications to be sent every (X) hour(s):** Enter the time range that indicates how often the notification emails can be sent (in hours). In the **“Cap Notifications”** block, you can configure the list of emails to receive the cap-out notifications by entering it in the **“Notification recipient email(s) comma-separated”** field. To configure the **“Low Balance Notifications”** block, set the switcher to the **“ON”** position and fill in the following fields: - **Notification recipient email(s) comma separated:** Enter the list of emails to send the notifications. - **Balance:** Specify the minimum Buyer balance value to trigger a notification. - **Number of Notifications:** Select the number of notifications that will be sent to the recipient. *Note: The specified value corresponds to the total number of messages that will be sent. Example: If you specify the value 3 (three), then a total of three notification letters will be sent, regardless of whether the balance has been replenished or not.* - **Frequency:** Select the frequency to send the notifications. In the **“Compliance Notifications”** block, you can create the list of recipients for sending information about leads who applied for unsubscribing by entering it in the **“Notification recipient email(s) comma-separated”** field. Click the **“Save”** button to apply the notification settings. Click the **“Reset to system defaults”** button to restore system default settings. To copy the notifications settings to all Campaigns of this Buyer, click the **“Apply to all Campaigns”** button. *Note: In this case, the previous settings on the Campaign level will be overwritten. 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