---
title: Email Campaigns
description: The Email Campaign allows you to handle recipients who may be on suppression lists, have unsubscribed, or opted out for various reasons, including privacy preferences or regulatory compliance. Here you can view, add, edit, and delete your Campaigns.
---
[Skip to content](https://support.phonexa.com/email-campaigns#main-content)
[](https://support.phonexa.com/?hsLang=en)
Open main navigation
Close main navigation
- [➜\]](https://phonexa.com/)
[➜\]](https://phonexa.com/?hsLang=en)
Phonexa Support Center
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://support.phonexa.com/?hsLang=en)
2. [Opt-Intel](https://support.phonexa.com/opt-intel?hsLang=en)
3. [Campaigns](https://support.phonexa.com/opt-intel?hsLang=en#campaigns)
# Email Campaigns
## The Email Campaigns section allows you to handle recipients who may be on suppression lists, have unsubscribed, or have opted out for various reasons, including privacy preferences or regulatory compliance. Here you can view, add, edit, and delete your Campaigns.
To manage the email Campaigns, go to the **Campaigns \> Email Campaigns** section.
[](https://support.phonexa.com/hubfs/q8x3Jpj5ba.png?hsLang=en)
You can narrow down the search results by using the following filters:
- **ID:** Enter the unique identification number of the Campaign.
- **Name:** Enter the name of the Campaign.
- **Status:** Select the Campaign status.
- **Mailers**: Select the mailer.
- **Lists:** Select the list.
- **Suppression Export Method:** Select the suppression export method *(Download Web, Cleanse Web, Download API, Cleanse API).*
The **“Email Campaign”** section displays the following information:
- **ID:** The unique identification number of the Campaign.
- **Created:** The Campaign creation date and time.
- **Expires:** The Campaign expiration date and time.
- **Name:** The name of the Campaign.
- **Status:** The status of the Campaign *(Active, Disabled, Deleted).*
- **Emails:** The total number of emails in the Campaign.
- **Opt-Outs:** The number of opt-outs through the unsubscribe links in the Campaign.
- **Mailers:** The number of mailers assigned to the Campaign.
- **Complaints:** The number of complaints received from users who are getting emails five days after opt-out.
- **Non-Compliance**: The number of non-compliance alerts when a mailer has not reviewed a Campaign for a set number of days.
- **Suppression Export Method:** The method mailers use to manage or export a list of suppressed or opted-out contacts *(Download Web, Cleanse Web, Download API, Cleanse API).*
- **Last Suppression Export Date:** The last date and time when mailers accessed, exported, or updated the suppression list.
To add a new Campaign, click the **“+ Create New Campaign”** button and fill in the following fields:
- **List:** Select the email list.
- **Campaign Name:** Enter the name of the Campaign.
- **Short Description:** Enter a brief description.
- **Allow All Mailers**: Set mailers’ access to the Campaign. To provide access to all mailers, check the **“Give Access to All Mailers”** box. To provide access to the selected mailers, check the **“Give Access to Selected Mailers”** box and select the mailers in the **“Select Mailers”** field.
- **Expiration Date (optional):** Set the mailer’s access expiration date.
- **Make Infinite:** Set the toggle to the **“On”** position to make the mailer’s access infinite.
Click the **“Save”** button to complete the Campaign creation.
[](https://support.phonexa.com/hubfs/6nr9ZGyjQ1.png?hsLang=en)
To view the unsubscribe link for the particular mailer, click the **“Unsubscribe Links”** button in the **“Actions”** column.
[](https://support.phonexa.com/hubfs/jXr6o4yXQ9.png?hsLang=en)
The **“Unsubscribe Links”** pop-up window contains the following information:
- **Mailer:** The name of the mailer. Select the mailer to change the displayed information.
- **Unsubscribe Link:** The mailer’s unsubscribe link. Click the **“COPY URL”** button to copy the link.
- **Popup Code:** The script of the unsubscribe link for the emails with the usage example. Click the **“Copy Code”** button to copy the code.
- **One-Click Unsubscribe**: The code for the one-click unsubscribe link. Using this code in your email template allows you to create a one-click unsubscribe link that will unsubscribe users without reentering the email information. To do this, you need to include the code within the headers of your email. Click the **“Copy Code”** button to copy the code.
To view the campaign details, click the **“View”** button in the **“Actions”** column.
[](https://support.phonexa.com/hubfs/p9Q24dypx5.png?hsLang=en)
You can scrub your email list against the campaign out-of-list, and the system will return an updated email list that excludes unsubscribed emails. To start the email cleanse, upload your email list or paste the list as text by clicking the **“Cleanse Emails”** button in the **“Actions”** column.
[](https://support.phonexa.com/hubfs/VnbN10MZQM.png?hsLang=en)
To download the list of the campaign’s email addresses, click the **“Download”** button in the **“Actions”** column.
[](https://support.phonexa.com/hubfs/VBQ4qJykbY.png?hsLang=en)
You can set the format of the downloaded list by selecting the following options in the **“Download”** pop-up window:
- **Plain Contact:** Check the box to download the emails in plain text format. This option is only available if contacts are stored in Plain&MD5 / Sha512 format.
- **Encrypted Md5:** Check the box to download the emails in the MD5 encrypted format.
*Note: MD5 (Message Digest Method 5) is a cryptographic hash algorithm used to generate a 128-bit digest from a string of any length. It represents the digests as 32-digit hexadecimal numbers.*
*Example: The encoded email “test@test.com” will look like this: “5a105e8b9d40e1329780d62ea2265d8a”.*
- **Encrypted SHA-512:** Check the box to download the emails in the Sha-512 encrypted format.
*Note: SHA-512 (Secure Hash Algorithm 512) is a hashing algorithm used to convert text of any length into a fixed-size string. Each output produces a SHA-512 hash of 512 bits (64 bytes).*
- **Import Datetime:** Check the box to add the contact creation date column to the list.
- **Opt-Out IP:** Check the box to add the opt-out IP address to the list.
- **Validation Status:** Check the box to add the contact verification status to the list.
- **Validation Date:** Check the box to add the contact verification date to the list.
- **Zip Opt-Out File**: Check the box to download the list in the .zip file format.
- **Password:** Enter the password.
- **Collection Type:** Select the type of contacts to be included in the list *(Both Collected & Imported, Collected via Opt-Out Pages Only, Imported Emails/MD5s only).*
- **Mailer:** Select the mailer to download the opt-outs for the specific mailer or select All to download all contacts.
- **Field Separator**: Select the field separator for the list *(semicolon, comma, tab, pipe).*
- **Domain Suffix** *(optional)*: Enter the domain suffix to download contacts for the specified domains only, e.g., gmail.com. You can list the domains using commas.
- **From/To** *(optional)*: Enter the start and end dates to include the contacts added to the list during a specified time frame.
Click the **“Download”** button to download the list of the campaign’s email addresses in the selected format.
To edit the campaign settings, click the **“Edit”** button in the **“Actions”** column. You will be redirected to the **“Email Campaign Edit”** section.
The section contains the following tabs:
- **Global**
- **Tracking**
- **Notifications**
### Global
The **“Global”** tab contains the general settings of the Campaign.
[](https://support.phonexa.com/hubfs/oZx1dNyAba.png?hsLang=en)
The following settings are available:
- **Status:** Select the status of the Campaign *(Active, Disabled, Deleted).*
- **List:** Select the email list.
- **Campaign Name:** Enter the name of the Campaign.
- **Short Description:** Enter a brief description.
- **Allow All Mailers:** Set mailers' access to the Campaign. To provide access to all mailers, check the **“Give Access to All Mailers”** box. To provide access to the selected mailers, check the **“Give Access to Selected Mailers”** box and select the mailers in the **“Select Mailers”** field.
- **Expiration Date** *(optional):* Set the mailer’s access expiration date.
- **Make Infinite:** Set the toggle to the **“On”** position to make the mailer’s access infinite.
Click the **“Save”** button to apply the changes.
### Tracking
The **“Tracking”** tab allows you to track the various events in the system (email contact added, email contact deleted) and set the actions to be automatically triggered by them.
*Read more about Event Tracking for the Email Campaign in the following Knowledge Base* [*article*](https://support.phonexa.com/event-tracking-opt-intel#Email_Campaign_Level)*.*
### Notifications
The **“Notifications”** tab allows you to configure automatic notifications with the email reminder for mailers to download the mailing list.
[](https://support.phonexa.com/hubfs/w3bBJX6mby.png?hsLang=en)
The following settings are available:
- **Mailer Email Notifications:** Set the toggle to the **“On”** position to enable the option of sending reminder notifications to mailers regarding the downloading of mailing lists (Email Opt-Out Lists).
- **Days of the week:** Select the particular day of the week when the reminder notification should be sent *(Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday).*
- **Hour:** Set the particular hour of the day when the reminder notification should be sent.
- **Email Subject:** Enter the subject of the email with the reminder notification.
- **Email Message:** Enter the text of the email with the reminder notification.
Click the **“Save”** button to complete the settings.
To delete the Campaign, click the **“Delete”** button in the **“Action”** column. Follow the instructions and click **“Delete”** to confirm your action.
To save the report with the selected filtering settings and columns, click the **“Save”** button from the Save Report block.
The saved report will be available in the **“Saved Reports”** section.
To view the saved report, select the report name from the drop-down list and click the **“Load”** button.
[](https://support.phonexa.com/hubfs/BnbpPvl0bz.png?hsLang=en)*Read more about the Saved Reports in the following Knowledge Base*[*article*](https://support.phonexa.com/saved-reports-1?hsLang=en)*.*
- [General information](https://support.phonexa.com/general-information?hsLang=en#main-content)
- [Account Settings](https://support.phonexa.com/general-information?hsLang=en#account-settings)
- [Security Settings](https://support.phonexa.com/general-information?hsLang=en#security-settings)
- [Users](https://support.phonexa.com/general-information?hsLang=en#users)
- [System Customization](https://support.phonexa.com/general-information?hsLang=en#system-customization)
- [Project Customization](https://support.phonexa.com/general-information?hsLang=en#project-customization)
- [Product Customization](https://support.phonexa.com/general-information?hsLang=en#product-customization)
- [System Management](https://support.phonexa.com/general-information?hsLang=en#system-management)
- [Support](https://support.phonexa.com/general-information?hsLang=en#support)
- [LMS Sync & Call Logic](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#main-content)
- [Extra Features](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#extra-features)
- [Publisher Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-configuration)
- [Client Management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#client-management)
- [System Logs](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#system-logs)
- [Documents And References](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#documents-and-references)
- [Reports and Analytics](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#reports-and-analytics)
- [Publisher management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-management)
- [Call Logic Customization](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#call-logic-customization)
- [Campaign Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#campaign-configuration)
- [Feed CMS](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#feed-cms)
- [Event Tracking](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#event-tracking)
- [iClear](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#iclear)
- [E-Delivery](https://support.phonexa.com/e-delivery?hsLang=en#main-content)
- [List Management](https://support.phonexa.com/e-delivery?hsLang=en#list-management)
- [Email Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#email-campaigns)
- [SMS Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#sms-campaigns)
- [Reports](https://support.phonexa.com/e-delivery?hsLang=en#reports)
- [Suppression Management](https://support.phonexa.com/e-delivery?hsLang=en#suppression-management)
- [Books360](https://support.phonexa.com/books360?hsLang=en#main-content)
- [Books 360 Integration](https://support.phonexa.com/books360?hsLang=en#books-360-integration)
- [Vendor Management](https://support.phonexa.com/books360?hsLang=en#vendor-management)
- [Account](https://support.phonexa.com/books360?hsLang=en#account)
- [Customer Management](https://support.phonexa.com/books360?hsLang=en#customer-management)
- [Opt-Intel](https://support.phonexa.com/opt-intel?hsLang=en#main-content)
- [List Management](https://support.phonexa.com/opt-intel?hsLang=en#list-management)
- [All Reports](https://support.phonexa.com/opt-intel?hsLang=en#all-reports)
- [Mailers](https://support.phonexa.com/opt-intel?hsLang=en#mailers)
- [Campaigns](https://support.phonexa.com/opt-intel?hsLang=en#campaigns)
- [System Management](https://support.phonexa.com/opt-intel?hsLang=en#system-management)
- [HitMetrix](https://support.phonexa.com/hitmetrix?hsLang=en#main-content)
- [Analytics](https://support.phonexa.com/hitmetrix?hsLang=en#analytics)
- [Heatmaps](https://support.phonexa.com/hitmetrix?hsLang=en#heatmaps)
- [System Management](https://support.phonexa.com/hitmetrix?hsLang=en#system-management)
- [Lynx](https://support.phonexa.com/lynx?hsLang=en#main-content)
- [Offers](https://support.phonexa.com/lynx?hsLang=en#offers)
- [LYNX Reports](https://support.phonexa.com/lynx?hsLang=en#lynx-reports)
- [Advertisers](https://support.phonexa.com/lynx?hsLang=en#advertisers)
- [Affiliates](https://support.phonexa.com/lynx?hsLang=en#affiliates)
- [Account Settings](https://support.phonexa.com/lynx?hsLang=en#account-settings)
- [Cloud PBX](https://support.phonexa.com/cloud-pbx?hsLang=en)
[](https://phonexa.com/?hsLang=en)
Phonexa Knowledge Base
Copyright © 2026, Phonexa