---
title: Email Global Suppression
description: The Email Global Suppression feature allows you to view and manage the email addresses added to the unsubscribe list.
---

[Skip to content](https://support.phonexa.com/email-global-suppression#main-content)

[![phonexa\_logo-white](https://support.phonexa.com/hubfs/phonexa_logo-white.svg)](https://support.phonexa.com/?hsLang=en)

Open main navigation

Close main navigation

- [➜\]](https://phonexa.com/)

[➜\]](https://phonexa.com/?hsLang=en)

 Phonexa Support Center

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.phonexa.com/?hsLang=en)
2. [E-Delivery](https://support.phonexa.com/e-delivery?hsLang=en)
3. [Suppression Management](https://support.phonexa.com/e-delivery?hsLang=en#suppression-management)

# Email Global Suppression

## The Email Global Suppression feature allows you to view and manage the email addresses added to the unsubscribe list.

<iframe src="https://player.vimeo.com/video/967807152?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="E-Delivery - Email Global Suppression"></iframe>

 

To open the **Email Global Suppression** list, go to the **Suppression Management** **\>** **Email Global Suppression** section.

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio44070714459dedb975714c95d571a7c8bvHSCzY-hbWqqVKDYOwFzYmVrIzZJhxVCBgKdUSTQtX7c9VtpwGXQd_x1f-8six-2.png)](https://lh4.googleusercontent.com/vHSCzY-hbWqqVKDYOwFzYmVrIzZJhxVCBgKdUSTQtX7c9VtpwGXQd_x1f-8sixgR6ubOcn6daYwVigevs1rgcxtsDT4YCcMqNj4bBL2pf4XjyRxLYYvNh9V8yMUr_ll8NDqPq03y)

The Email Global Suppression list contains the following information:

- **ID:** The unique identification number of the suppressed emai**l.**
- **Email:** The suppressed email address.
- **Type:** Type of the email *(Normal, MD5 Encoded)*.
- **Added At**: Date and time when the email was added to the list.

You can narrow down the search results by using the following filters:

- **Email:** Enter the email address.
- **Type:** Select the type of the email *(Normal, MD5 Encoded)*.
- **Added At**: Select the date and time when the email was added to the list.

Click the **“Edit”** button in the **“Actions”** column to edit the email suppression record. Fill in the following fields in the pop-up window:

- **Email**: Enter the email address of the contact.
- **Type**: Select the format type of the email *(Normal, MD5 Encoded).*

Click the “**Save**” button to confirm.

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio440707145374827741a9d133311f34a5aiqJuOAFVEDZnnMjd-PpgSdMJ8LOnA-e22BKhnvF55KzysUaeGFC09Rxpr9XCww-2.png)](https://phonexa-4703e840ef03.intercom-attachments-7.com/i/o/440707145/374827741a9d133311f34a5a/iqJuOAFVEDZnnMjd-PpgSdMJ8LOnA-e22BKhnvF55KzysUaeGFC09Rxpr9XCwwBzG7QDmG3Q4yvzlbu_lCow9xtMQzMh2L2HuuLLPpUcgPol4mhFZLbLWnFH75a--Ul1vn9jnCDY)

Click the **“Delete”** button in the **“Actions”** column to delete the record. In the pop-up window, click the “**Delete**” button to confirm.

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio467235925bcb6e1598253e501b1125cc6I_yIe2Gi4WEBnDumpFRMP-dfj9zJe3nI9GxeLUSw4LsuA1siHlVs3p8T2GsK9y-2.png)](https://phonexa-4703e840ef03.intercom-attachments-7.com/i/o/467235925/bcb6e1598253e501b1125cc6/I_yIe2Gi4WEBnDumpFRMP-dfj9zJe3nI9GxeLUSw4LsuA1siHlVs3p8T2GsK9ykWn3Ke-CfzbpB-W3hA7UVX3dlTpJJn_Msz1sQlqkMaoGUmD4izSA3YncpkeN7P0VOyjwhA4jvg)

To delete or change the status of the selected contacts, click the checkbox above and click the “**Remove**” button.

*Note: To delete or change the status of all available contacts in the list, click the “**Clear All**” button.*

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio440707151c7dec861048dc89a810e1a82RDGmshohXpcFAeT-4QXicQkODNbJLyO2iSPi0wkEqCNECZjAfGHPuyC93Qa3FS-2.png)](https://lh4.googleusercontent.com/RDGmshohXpcFAeT-4QXicQkODNbJLyO2iSPi0wkEqCNECZjAfGHPuyC93Qa3FSjDrm1NdIqo8rtXPzVtgmTLtUAZn7OrSPme_r9tglct1GHCBViIim4xOBkHD3fUqustZk6ljW40)

Select the status *(Delete, Active)* of the contacts in the “**Delete**” pop-up window. Click the “**Delete**” button to confirm.

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio467235928d5a9a628b397b4c2469d2c26wKESvPmf2gytJBAwZ9QkLlnLpt0psPnsDNZLakpoHmdQ-IfJ0UACa8lqoHuWV1-2.png)](https://phonexa-4703e840ef03.intercom-attachments-7.com/i/o/467235928/d5a9a628b397b4c2469d2c26/wKESvPmf2gytJBAwZ9QkLlnLpt0psPnsDNZLakpoHmdQ-IfJ0UACa8lqoHuWV1C7ee4OwQHnGrs9_79gRNkRLU0JCtTsF3Ob0z3tPt1IUNI2LwHHwwLoFY7rVbDx371R0h4TAxIg)

To add a new email to the list, click the **“Add New”** button and choose the **“Add New Email”** option from the drop-down list. Fill in the following fields in the “**Add New Email**” pop-up window:

- **Email:** Enter the email of the contact.
- **Type**: Select the format type of the email *(Normal, MD5 Encoded).*

Click the **“Delete”** button to confirm.

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio440707159bebdbee75c8f738e4166ca885HYO2URcac-ye3DVt-87nn5ElBVbAx3ceqihV9p61Xb41m_O355BdQbLHQC8PX-2.png)](https://phonexa-4703e840ef03.intercom-attachments-7.com/i/o/440707159/bebdbee75c8f738e4166ca88/5HYO2URcac-ye3DVt-87nn5ElBVbAx3ceqihV9p61Xb41m_O355BdQbLHQC8PX6AHVPkyvgkTQo8lEYea2EOtI3JoJeHb8os65dJQ7pwuBTdVcQKf-STLt1uF9BChcuaamykwyDX)

To add a list of the emails, click the **“Add New”** button and choose the **“Import from CSV”** option. Fill in the following fields in the “**Import from CSV**” pop-up window:

- **Choose file**: Click this button and select the specific file.
- **Import emails as MD5 encoded?**: Click the checkbox to enable MD5 encoded import.
- **Notify when import completed?**: Click the checkbox to enable the notification.

To check the appropriate format for the list, click the **“Download sample file”** link, and you can download the file with the correct data composition.

Click the **“Import”** button to confirm

[![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/phonexa-4703e840ef03.intercom-attachments-7.comio4407071612dfec5d45b67fcb7616e05f6Pxr3AhN2KbD5fKwb_2CJyF6Rz93yHjymVMzepa2Xhm5cbI2lVegzinCyyJieh0-2.png)](https://phonexa-4703e840ef03.intercom-attachments-7.com/i/o/440707161/2dfec5d45b67fcb7616e05f6/Pxr3AhN2KbD5fKwb_2CJyF6Rz93yHjymVMzepa2Xhm5cbI2lVegzinCyyJieh00QD0NXp5fd6RL1Me5R5W4NsPlKFRA6zzQq-OUzHihy1sHoHLtPzGq5Z5ZwIDCQAgQF62VctM4O)

*Note: Read more about how to edit or create an Email Global Suppression list in this Knowledge Base [article](https://support.phonexa.com/email/sms-global-suppression-list-user-guide?hsLang=en).*

- [General information](https://support.phonexa.com/general-information?hsLang=en#main-content)

    - [Account Settings](https://support.phonexa.com/general-information?hsLang=en#account-settings)
    - [Security Settings](https://support.phonexa.com/general-information?hsLang=en#security-settings)
    - [Users](https://support.phonexa.com/general-information?hsLang=en#users)
    - [System Customization](https://support.phonexa.com/general-information?hsLang=en#system-customization)
    - [Project Customization](https://support.phonexa.com/general-information?hsLang=en#project-customization)
    - [Product Customization](https://support.phonexa.com/general-information?hsLang=en#product-customization)
    - [System Management](https://support.phonexa.com/general-information?hsLang=en#system-management)
    - [Support](https://support.phonexa.com/general-information?hsLang=en#support)
- [LMS Sync & Call Logic](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#main-content)

    - [Extra Features](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#extra-features)
    - [Publisher Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-configuration)
    - [Client Management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#client-management)
    - [System Logs](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#system-logs)
    - [Documents And References](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#documents-and-references)
    - [Reports and Analytics](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#reports-and-analytics)
    - [Publisher management](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#publisher-management)
    - [Call Logic Customization](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#call-logic-customization)
    - [Campaign Configuration](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#campaign-configuration)
    - [Feed CMS](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#feed-cms)
    - [Event Tracking](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#event-tracking)
    - [iClear](https://support.phonexa.com/lms-sync-call-logic?hsLang=en#iclear)
- [E-Delivery](https://support.phonexa.com/e-delivery?hsLang=en#main-content)

    - [List Management](https://support.phonexa.com/e-delivery?hsLang=en#list-management)
    - [Email Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#email-campaigns)
    - [SMS Campaigns](https://support.phonexa.com/e-delivery?hsLang=en#sms-campaigns)
    - [Reports](https://support.phonexa.com/e-delivery?hsLang=en#reports)
    - [Suppression Management](https://support.phonexa.com/e-delivery?hsLang=en#suppression-management)
- [Books360](https://support.phonexa.com/books360?hsLang=en#main-content)

    - [Books 360 Integration](https://support.phonexa.com/books360?hsLang=en#books-360-integration)
    - [Vendor Management](https://support.phonexa.com/books360?hsLang=en#vendor-management)
    - [Account](https://support.phonexa.com/books360?hsLang=en#account)
    - [Customer Management](https://support.phonexa.com/books360?hsLang=en#customer-management)
- [Opt-Intel](https://support.phonexa.com/opt-intel?hsLang=en#main-content)

    - [List Management](https://support.phonexa.com/opt-intel?hsLang=en#list-management)
    - [All Reports](https://support.phonexa.com/opt-intel?hsLang=en#all-reports)
    - [Mailers](https://support.phonexa.com/opt-intel?hsLang=en#mailers)
    - [Campaigns](https://support.phonexa.com/opt-intel?hsLang=en#campaigns)
    - [System Management](https://support.phonexa.com/opt-intel?hsLang=en#system-management)
- [HitMetrix](https://support.phonexa.com/hitmetrix?hsLang=en#main-content)

    - [Analytics](https://support.phonexa.com/hitmetrix?hsLang=en#analytics)
    - [Heatmaps](https://support.phonexa.com/hitmetrix?hsLang=en#heatmaps)
    - [System Management](https://support.phonexa.com/hitmetrix?hsLang=en#system-management)
- [Lynx](https://support.phonexa.com/lynx?hsLang=en#main-content)

    - [Offers](https://support.phonexa.com/lynx?hsLang=en#offers)
    - [LYNX Reports](https://support.phonexa.com/lynx?hsLang=en#lynx-reports)
    - [Advertisers](https://support.phonexa.com/lynx?hsLang=en#advertisers)
    - [Affiliates](https://support.phonexa.com/lynx?hsLang=en#affiliates)
    - [Account Settings](https://support.phonexa.com/lynx?hsLang=en#account-settings)
- [Cloud PBX](https://support.phonexa.com/cloud-pbx?hsLang=en)

[![Phonexa\_logo\_color](https://support.phonexa.com/hubfs/Phonexa_logo_color.svg "Phonexa_logo_color")](https://phonexa.com/?hsLang=en)

Phonexa Knowledge Base

<https://www.facebook.com/phonexa/> <https://twitter.com/@phonexacalls> <https://linkedin.com/company/phonexa> <https://www.youtube.com/channel/UC4l-Pr8jkfqNTruWi6UlucQ/videos> <https://www.instagram.com/phonexa/>

Copyright © 2026, Phonexa