---
title: IVR Performance Summary
description: Wondering how to run a comparative analysis of your IVRs? Check our quick guide to the IVR Performance Summary for more information.
---
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# IVR Performance Summary
## Wondering how to run a comparative analysis of your IVRs? Check our quick guide to the IVR Performance Summary for more information.
The **IVR Performance Summary** allows you to get an overview of IVR performance and have a detailed comparative analysis of multiple IVRs.
To view the report, go to the **All Reports \> Publisher Reports \> IVR Performance Summary** section.
[](https://support.phonexa.com/hubfs/IVR%20Performance%20Summary%201-1.png?hsLang=en)
You can review the report grouped by **IVR**, **Publisher**, and **Phone Number**.
You can narrow down the search results by using the following filters:
- **Date**: Select the date range of the report.
- **Product**: Select the Product.
- **IVR**: Select the IVR.
- **Publisher**: Select the Publisher.
- **Publisher Phone Number**: Select the Publisher’s phone number.
- **Publisher Source**: Select the Publisher’s source.
- **Call status**: Select the call status. *Read more information about call statuses in the following Knowledge Base* [*article*](https://support.phonexa.com/call-status-description?hsLang=en)*.*
The report contains the following information:
- **Date**: The particular date. *(The column is available only in the* ***“Do Not Group”*** *tabs).*
- **IVR**: The name of the IVR. *(The column is available only in the* ***“Grouped By IVR”*** *and* ***“Do Not Group”*** *tabs).*
- **Publisher**: The name of the Publisher. *(The column is available only in the* ***“Grouped By Publisher”*** *and* ***“Do Not Group”*** *tabs).*
- **Publisher Channel:** The name of the Publisher’s Channel. *(The column is available only in the* ***“Do Not Group”*** *tabs).*
- **Publisher Phone Number**: The Publisher’s phone number. *(The column is available only in the* ***“Grouped By Phone Number”*** *and* ***“Do Not Group”*** *tabs).*
- **Call Count**: The total number of processed calls.
- **Leads**: The total number of processed leads.
- **Sold**: The total number of sold leads.
- **Reject**: The total number of rejected leads.
- **Lead Hangup (IVR)**: The total number of calls that were hung up by leads during processing through the IVR.
- **IVR Errors**: The total number of calls that were hung up by the system because of errors and timeouts during processing through the IVR.
- **IVR Success**: The total number of successful IVR completions.
- **Lead Hangup (IVR) Rate %**: The percentage ratio of the Lead Hangups (value in the **“Lead Hangup (IVR)”**) to the total number of processed leads (value in the **“Leads”** field).
- **IVR Error rate %**: The percentage ratio of the IVR errors (value in the **“IVR Errors”** field)to the total number of leads (value in the **“Leads”** field).
- **IVR Success rate %**: The percentage ratio of the IVR completions (value in the **“IVR Success”** field) to the total number of leads (value in the **“Leads”** field)*.*
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