---
title: Lead Deletion
description: The Lead Deletion feature allows you to delete lead information from the system. Also, you can make a partial deletion of the preselected fields from the lead data.
---
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# Lead Deletion
## The Lead Deletion feature allows you to delete lead information from the system. Also, you can make a partial deletion of the preselected fields from the lead data.
To view the **“Lead Delete”** section, go to the **All Reports \> Publisher Reports \> Lead Search (LMS) / Call Search (Call Logic)** section and click the **“Individual Lead Deletion Mode”** button to switch to lead deletion mode.
The **“Individual Lead Deletion Mode”** allows you to perform lead deletion by removing specific lead(s) upon request while ensuring the system retains the ability to process the same lead in the future.
For example, you can find a particular number of leads by filtering by email address, and you need to select some of them for the lead removal operation in one transaction. This option allows you to perform such an action.
*Use Case:* A request for Lead Deletion is received from a publisher and passed on to the instance owner, who should delete the specific lead received from this publisher on the specific date. The instance where the lead was deleted can still process the lead if they’ve applied at some point in the future. The lead is deleted from the system completely. The deleted lead will no longer be able to enter the system with the same email and cell phone number, even if it came from other publishers.
To enable the individual deletion mode, click the **“Individual Lead Deletion Mode”** button.
[](https://support.phonexa.com/hubfs/oEQLpBEnQJ.png?hsLang=en)
The **Lead Delete** report is generated based on the Email or Phone number selected in the corresponding filter and contains the following information:
- **ID:** The unique identification number of the lead.
- **Quality:** Indicates the number of times the lead with the same unique identifier (email or phone number) has been previously seen in the system.
- 1st left bubble - within the last 24 hours
- 2nd from left - within the last two weeks
- 3rd from left - within the last 30 days
- 4th from left - within the last 45 days
- **Date:** The date and time when the lead entered the system.
- **Status:** The status of the lead.
- **Product:** The name of the Product.
- **Publisher:** The name of the Publisher.
- **Channel:** The name of the Publisher channel.
- **Source:** The source of the Publisher.
- **Method:** The posting method for the Lead.
- **Tier:** The lead tier price (Publisher min price for the lead).
- **Redirect:** The redirect status of the lead. (For LMS Sync only).
- **Email:** The email address of the lead. (For LMS Sync only).
- **State:** The state of the lead.
- **User IP:** The lead's IP address. (For LMS Sync only).
- **Pub:** The Publisher's earnings.
- **AGN:** The Agent payment.
- **REF:** The Referral payment.
- **ADM:** Admin revenue.
- **TTL:** Total revenue.
*Note: The list of fields displayed in the report may vary depending on the selected Product.*
You can narrow down the search results by using the following filters:
- **Date:** Select the date range for the report.
- **Email:** Enter the email address of the lead. (For LMS only).
- **Phone Number:** Enter the phone number of the lead. (For Call Logic only).
- **Publisher Source ID**: Enter the unique identification number of the Publisher source.
- **Buyer:** Select the Buyer.
- **Status:** Select the status of the lead.
- **Product:** Select the Product.
- **Publisher:** Select the Publisher.
*Note: Leads are shown and deleted for the selected Product and Date only. Update the filters to check for any other leads associated with the entered email.*
[](https://support.phonexa.com/hubfs/p9Q24jJYx5.png?hsLang=en)
Once the report is generated, you can either completely delete the presented leads from the system or partially delete lead data in the system.
To delete all the information about the presented leads (except for the unique identifier fields: **“Email”** field for LMS Sync and the **“Cell Phone”** for Call Logic) from the system, check the boxes next to the **“Lead ID”** field, and click the **“Delete”** button. To confirm the action, click the **“Delete”** button in the **“Delete”** pop-up window.
[](https://support.phonexa.com/hubfs/VnbN1mZvQM.png?hsLang=en)
The **Partial Deletion** feature allows you to partially delete lead data from the system. To select fields that will not be deleted by the Partial Delete option, go to the **System Management \> Products** section, select the Product, and go to the **“Lead Deletion Settings”** tab. Turn the toggle on to select fields that should not be deleted and click the **“Save”** button to complete the action. By default, Email (For LMS) and Phone Number (Call Logic) fields are enabled, as these fields are unique system identifiers.
[](https://support.phonexa.com/hubfs/Xabo9Awvrp.png?hsLang=en)
To make the partial deletion of the lead information, click the **“Partial Delete”** button. Click the **“Partial Delete”** button in the **“Partial Delete”** pop-up window to complete the action.
[](https://support.phonexa.com/hubfs/VBQ4qoOpbY.png?hsLang=en)
The **“Mass Lead Deletion”** option allows you to process bulk lead data removal requests by targeting multiple email addresses across the whole system simultaneously. For example, you can input a list of lead emails, and you need to delete all associated leads globally without manual product-by-product searching. This option allows you to perform such an action.
*Use Case:* Multiple data deletion requests are received from customers, and the system administrator needs to remove their data completely across all available Products. Instead of manually searching each Product, the administrator inputs a list of emails. The system creates background tasks to delete the leads across the whole system, and the user tracks the deletion status and statistics via a mass lead delete report.
To perform the mass deletion for all leads that match the list of specific email addresses (for LMS) or phone numbers (for Call Logic) across all Products in the system, click the **“Mass Delete”** button.
Enter the list of email addresses or phone numbers in the **“Mass Delete”** pop-up window and click the **“Continue”** button to move to the next step.
[](https://support.phonexa.com/hubfs/nobeoAqyr9.png?hsLang=en)
Review the list of emails and confirm the deletion operation by clicking the **“Approve”** button.
[](https://support.phonexa.com/hubfs/oZx1dDVnba.png?hsLang=en)
The system will perform the search for all leads across all Products. Afterwards, the task for the mass lead deletion will be created in the **“Mass Lead Deletion”** tab of the **“Export/Import Tasks”** report in the **“Pending”** status. When the deletion process is completed, the status of the task will be changed to **“Success”**.
*Read more about the Import/Export Tasks report in the following Knowledge Base* [*article*](https://support.phonexa.com/export-/-import-tasks?hsLang=en)*.*
In the **“Lead Deletion Logs”** report, you can review lead deletion activity. *Read more about the report in the Knowledge Base [article](https://support.phonexa.com/lead-deletion-logs?hsLang=en).*
To go back to the **“Lead Search”** section, click the **“Search Mode”** button.
When the deleted lead re-enters the system, it is processed as a new lead according to the Duplicate settings.
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