Project Setup: Notifications

The Notifications tab allows you to configure the general, export, and reserve connection notification settings.

To configure the Notifications settings, go to the System Management > General > Project Settings section, select the General tab, and go to the Notifications subtab.

The Notifications subtab contains three blocks:

System Notifications


The System Notifications block allows you to manage users and email addresses that will receive the system notifications. You can enable or disable different settings options. The System Notifications block contains the following fields:

  • New Registration: Select the users from the list who will get notifications when a new user completes the registration.
  • New Registration Emails: Enter the email addresses that will get notifications when a new user completes the registration.
  • New User: Select the users from the list who will get notifications when a new user is created.
  • New User Emails: Enter the email addresses that will get notifications when a new user is created.
  • CC For All Notifications Emails: Enter the email addresses that will be copied on all system notification emails.


Click the “View” button next to the required notification field to check, edit and assign templates for system-generated event notifications (email and SMS).


Note: You can read more about Event Notification templates in this Knowledge Base article.

Export Notifications


The Export Notifications block allows you to manage users and email addresses that will receive the export notifications. You can enable or disable different setting options. The Export Notifications block contains the following fields:

  • Enable: Enable or disable the Export Notifications (Yes / No). 
  • Default time on executing export without notifications: Select the time range in which the export will run without notifications (30min, 1h, 2h, 4h).
  • Export Tasks Timeout: Select the users from the list who will get notifications when the export task is working for too long.
  • Export Tasks Timeout Emails: Enter the emails that will get notifications when the export task is working for too long.
    • BCC For All Export Tasks: Select the users from the list to receive the BCC notifications when the client exports report data.
  • BCC For All Export Tasks Emails: Enter the emails for the BCC for all export tasks emails notifications to be sent.


Click the “View” button next to the required notification field to check, edit and assign templates for system-generated event notifications (email and SMS).


Reserve Connection Notifications


The Reserve Connection notifications block allows you to manage users and email addresses that will receive the reserve connection notifications. You can enable or disable different settings options. The Reserve Connection notifications block contains the following fields:

  • Reserve Connection notification: Enter the email addresses that will receive a notification when the reserve connection channel is used.

Note: In case of a notification sub-system could not connect to the primary notification channel (auth error/too many requests etc.) notification about this incident will be sent to these emails.


Click the “View” button next to the notification field to add, edit, and remove email server accounts (SMTP/IMAP) that the system will use for email notifications.

  • Main connection channel error notification: Select the users from the list who will get notifications when sending notification errors occur.
  • Main connection channel error notification Emails: Enter the emails that will get notifications when sending notification errors occur.

Click the “View” button next to the required notification field to check, edit and assign templates for system-generated event notifications (email and SMS).


Click the “Save” button to confirm the changes.