The SMS Campaign allows you to handle recipients who may be on suppression lists, have unsubscribed, or opted out for various reasons, including privacy preferences or regulatory compliance. Here you can view, add, edit, and delete your Campaigns.
To manage the SMS Campaign, go to the Campaigns > SMS Campaigns section.
You can narrow down the search results by using the following filters:
- ID: Enter the Campaign ID.
- Name: Enter the name of the Campaign.
- Status: Select the status of the Campaign.
- Mailers: Select the mailer.
- Lists: Select the list.
- Suppression Export Method: Select the suppression export method (Download Web, Cleanse Web, Download API, Cleanse API).
The SMS Campaigns section is limited to one campaign per list. The “SMS Campaign” section displays the following data:
- ID: The unique identification number of the Campaign.
- Created: The Campaign creation date.
- Expires: The campaign expiration date.
- Name: The name of the Campaign.
- Status: The status of the Campaign (Active or Deleted).
- Phone Numbers: The total number of phone numbers in the Campaign.
- Opt-Outs: The total number of opt-outs through the unsubscribe links in the Campaign.
- Mailers: The number of mailers assigned to the Campaign.
- Complaints: The number of complaints received from users who are receiving SMS messages five days after opt-out.
- Non-Compliance: The number of non-compliance alerts triggered when a mailer has not reviewed a Campaign for a set number of days.
- Last Suppression Export Date: The last date when mailers accessed, exported, or updated the suppression list.
- Suppression Export Method: The method mailers use to manage or export a list of suppressed or opted-out contacts (Download Web, Cleanse Web, Download API, Cleanse API).
To add a new Campaign, click the “+ Create New Campaign” button, and fill out the following fields:
- List: Select the phone numbers list from the “List” drop-down menu.
- Campaign Name: Enter the name of the Campaign.
- Short Description: Provide a brief description.
- Allow All Mailers: Set mailers’ access to the Campaign. To provide access to all mailers, check the “Give Access to All Mailers” box. To provide access to the selected mailers, check the “Give Access to Selected Mailers” box and select the mailers in the “Select Mailers” drop-down menu.
- Select Mailers: Select mailers.
- Expiration Date (optional): Set the mailer’s access expiration date or Make Infinite.
To add a new Campaign, click the “Save” button.
To view the unsubscribe link for the particular mailer, click the “Unsubscribe Links” button in the “Action” column.
To view the campaign details, click the “View” button in the “Action” column.
You can scrub your phone number list against the campaign out-out list, and the system will return an updated phone number list that excludes unsubscribed phone numbers. To start the phone number cleanse, upload your phone number list by clicking the “Cleanse Phone Numbers” button.
To download the list of the campaign’s phone numbers, click the “Download” button in the “Action” column.
You can set the format of the downloaded list by selecting the following options:
- Encrypted MD5: Check the box to download the phone numbers in the MD5 encrypted format.
Note: MD5 (Message Digest Method 5) is a cryptographic hash algorithm used to generate a 128-bit digest from a string of any length. It represents the digests as 32-digit hexadecimal numbers.
Example: The encoded phone number “+1111111111” will look like this “d1d39ca0ed2741f328a4f06a8132c8e6”. - Encrypted Sha-512: Check the box to download the emails in the Sha-512 encrypted format.
Note: Sha-512 (Secure Hash Algorithm 512) is a hashing algorithm used to convert text of any length into a fixed-size string. Each output produces a SHA-512 length of 512 bits (64 bytes).
- Plain Contact: Check the box to download the phone numbers in the plain text format. This option is only available if contacts are stored in Plain&MD5 / Sha512 format.
- Import Datetime: Check the box to add the contact creation date column to the list.
- Opt-out IP: Check the box to add the opt-out IP to the list.
- Country: Check the box to add the Country column to the list.
- Zip Opt-Out File: Check the box to download the list in the .zip file format.
- Password For Zip: Check the box to add the password for the zip code.
- Password: Enter the password.
- Collection Type: Select the type of contacts to be included in the list (Both Collected & Imported, Collected via Opt-Out Pages Only, Imported Emails/MD5s only).
- Mailer: Select the mailer to download the opt-outs for the specific mailer or select “All” to download all contacts.
- Field Separator: Select the field separator for the list (Semicolon, comma, tab, or pipe).
- From/To: Enter the start and end dates to include the contacts added to the list during a specified time frame.
Click the “Download” button in the Download pop-up window. Note: For Mailer's role only.
To edit the list of the campaign’s phone numbers in the selected format, click the “Edit” button.
You can edit the following fields for the SMS campaign:
- List: Select the phone number list.
- Campaign Name: Enter the campaign name.
- Short Description: Enter the short description for the campaign.
- Allow All Mailers: Set mailers’ access to the campaign. To provide access to all mailers, check the “Give Access to All Mailers” box. To provide access to the selected mailers, check the “Give Access to Selected Mailers” box and select the mailers in the “Select Mailers” dropdown menu.
- Expiration Date: Set the mailer’s access expiration date or Make Infinite.
To delete the Campaign, click the “Delete” button in the “Action” column. Follow the instructions and click “Delete” to confirm your action.
Click the “Save” button from the Save Report block to save the report with the selected filtering settings and columns. The saved report will be available in the “Saved Reports” section.
To view the saved report, select the report name from the drop-down list and click the “Load” button.
Read more about the Saved reports in this Knowledge Base article.