SMS Campaigns

To manage the SMS Campaign, go to the Campaigns > SMS Campaigns section.

You can narrow down the search results by using the following filters:

• ID: Enter the unique identification number of the Campaign.
• Name: Enter the name of the Campaign.
• Status: Select the status of the Campaign.
• Mailers: Select the mailer.
• Lists: Select the list.
• Suppression Export Method: Select the suppression export method (Download Web, Cleanse Web, Download API, Cleanse API).

The “SMS Campaign” section displays the following information:

• ID: The unique identification number of the Campaign.
• Created: The Campaign creation date and time.
• Expires: The Campaign expiration date and time.
• Name: The name of the Campaign.
• Status: The status of the Campaign (Active, Disabled, Deleted).
• Phone Numbers: The total number of phone numbers in the Campaign.
• Opt-Outs: The total number of opt-outs through the unsubscribe links in the Campaign.
• Mailers: The number of mailers assigned to the Campaign.
• Complaints: The number of complaints received from users who are receiving SMS messages five days after opt-out.
• Non-Compliance: The number of non-compliance alerts triggered when a mailer has not reviewed a Campaign for a set number of days.
• Suppression Export Method: The method mailers use to manage or export a list of suppressed or opted-out contacts (Download Web, Cleanse Web, Download API, Cleanse API).
• Last Suppression Export Date: The last date and time when mailers accessed, exported, or updated the suppression list.

To add a new Campaign, click the “+ Create New Campaign” button and fill in the following fields:

• List: Select the phone number list.
• Campaign Name: Enter the name of the Campaign.
• Short Description: Enter a brief description.
• Allow All Mailers: Set mailers’ access to the Campaign. To provide access to all mailers, check the “Give Access to All Mailers” box. To provide access to the selected mailers, check the “Give Access to Selected Mailers” box and select the mailers in the “Select Mailers” field.
• Expiration Date (optional): Set the mailer’s access expiration date.
• Make Infinite: Set the toggle to the “On” position to make the mailer’s access infinite.

Click the “Save” button to complete the Campaign creation.

To view the unsubscribe link for the particular mailer, click the “Unsubscribe Links” button in the “Actions” column.

The “Unsubscribe Links” pop-up window contains the following information:

• Mailer: The name of the mailer. Select the mailer to change the displayed information.
• Unsubscribe Link: The mailer’s unsubscribe link. Click the “COPY URL” button to copy the link.
• Popup Code: The script of the unsubscribe link for the SMS with the usage example. Click the “Copy Code” button to copy the code.

To view the Сampaign details, click the “View” button in the “Actions” column.

You can scrub your phone number list against the campaign out-of-list, and the system will return an updated phone number list that excludes unsubscribed phone numbers. To start the phone number cleanse, upload your phone number list or paste the list as text by clicking the “Cleanse Phone Numbers” button in the “Actions” column. 

To download the list of the campaign’s phone numbers, click the “Download” button in the “Actions” column. 

You can set the format of the downloaded list by selecting the following options in the “Download” pop-up window:

• Plain Contact: Check the box to download the phone numbers in plain text format. This option is only available if contacts are stored in Plain&MD5 / Sha512 format.
• Encrypted Md5: Check the box to download the phone numbers in the MD5 encrypted format.
  Note: MD5 (Message Digest Method 5) is a cryptographic hash algorithm used to generate a 128-bit digest from a string of any length. It represents the digests as 32-digit hexadecimal numbers.
  Example: The encoded phone number “+1111111111” will look like this: “d1d39ca0ed2741f328a4f06a8132c8e6”.
• Encrypted SHA-512: Check the box to download the phone numbers in the Sha-512 encrypted format.
  Note: SHA-512 (Secure Hash Algorithm 512) is a hashing algorithm used to convert text of any length into a fixed-size string. Each output produces a SHA-512 hash of 512 bits (64 bytes).

• Import Datetime: Check the box to add the contact creation date column to the list.
• Opt-Out IP: Check the box to add the opt-out IP address to the list.
• Country: Check the box to add the Country column to the list.
• Zip Opt-Out File: Check the box to download the list in the .zip file format.
  • Password For Zip: Check the box to add the password for the .zip file.  
    • Password: Enter the password.

• Collection Type: Select the type of contacts to be included in the list (Both Collected & Imported, Collected via Opt-Out Pages Only, Imported Emails/MD5s only).
• Mailer: Select the mailer to download the opt-outs for the specific mailer or select All to download all contacts.
• Field Separator: Select the field separator for the list (semicolon, comma, tab, pipe).
• From/To (optional): Enter the start and end dates to include the contacts added to the list during a specified time frame.

Click the “Download” button to download the list of the campaign’s phone numbers in the selected format.

To edit the campaign settings, click the “Edit” button in the “Actions” column. You will be redirected to the “SMS Campaign Edit” section.

The section contains the following tabs:

• Global

• Tracking

• Notifications

Global

The “Global” tab contains the general settings of the Campaign.

The following settings are available:

• List: Select the phone number list.
• Campaign Name: Enter the name of the Campaign.
• Short Description: Enter a brief description.
• Allow All Mailers: Set mailers' access to the Campaign. To provide access to all mailers, check the “Give Access to All Mailers” box. To provide access to the selected mailers, check the “Give Access to Selected Mailers” box and select the mailers in the “Select Mailers” field.
• Expiration Date (optional): Set the mailer’s access expiration date or Make Infinite.
• Make Infinite: Set the toggle to the “On” position to make the mailer’s access infinite.

Click the “Save” button to apply the changes.

Tracking

The “Tracking” tab allows you to track the various events in the system (phone contact added, phone contact deleted) and set the actions to be automatically triggered by them.

Read more about Event Tracking for the SMS Campaign in the following Knowledge Base article.

Notifications

The “Notifications” tab allows you to configure automatic notifications with the email reminder for mailers to download the mailing list.

The following settings are available:

• Mailer Email Notifications: Set the toggle to the “On” position to enable the option of sending reminder notifications to mailers regarding the downloading of mailing lists (Phone Number Opt-Out List).
• Days of the week: Select the particular day of the week when the reminder notification should be sent (Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday).
• Hour: Set the particular hour of the day when the reminder notification should be sent.
• Email Subject: Enter the subject of the email with the reminder notification.
• Email Message: Enter the text of the email with the reminder notification.

Click the “Save” button to complete the settings.

To delete the Campaign, click the “Delete” button in the “Actions” column. Follow the instructions and click “Delete” to confirm your action.

To save the report with the selected filtering settings and columns, click the “Save” button from the Save Report block.

The saved report will be available in the “Saved Reports” section.

To view the saved report, select the report name from the drop-down list and click the “Load” button.

Read more about the Saved reports in this Knowledge Base article.