The “Find Buyer” block allows you to configure the search for a Buyer according to the specified parameters, as well as organize the distribution of leads for Campaigns.
To add the “Find Buyer” block to your IVR, click the “Find Buyer” icon in the blocks’ list.
Read about all IVR blocks in this Knowledge Base article.
Note: No blocks are allowed to be placed after the "Find Buyer" block, except the "Go To IVR" block, the “Hangup Reject Message” block, or another "Find Buyer" block.
To set up the block, click the “Block Settings” button (the button with the “Gear” icon) and fill in the following fields:
- Title: Enter the name of the block.
- My Audio File: Select the radio button to upload the custom audio file.
- Media Library: Select the radio button to select the audio from the Default IVR Messages in the “Media Library File” drop-down menu.
Note: To listen to all Default IVR Messages, go to the Media >Global Media Library section and select the “Default IVR Messages” folder from the library list. The folder cannot be edited.
Read more about the Global Media Library in this Knowledge Base article.
- Professional Recordings: Select the radio button to delegate the audio file creation to professional artists.
- Message Language: Select the record language from the drop-down menu.
- Text Message (Text Message if Buyer was Found): Enter the text to voice over.
- Audio File if Buyer Is Searching: Upload the audio file indicating the Buyer search.
- Audio File if Buyer Is Found: Upload the audio file indicating that the Buyer has been found.
- Ping Tree: Select the ping tree.
- Play audio for intra-system incoming calls: Check the box for the system to play audio for incoming calls from another Phonexa instance.
Note: If the checkbox is enabled, audio in this block will not be played when calling this IVR from another IVR or Phonexa instance, i.e. the system skips playing audio from the block, but the call continues in its original flow. If the call comes directly from the caller, audio will be played in any case (checkbox on/off).
- Change buyer *9: Select the radio button to allow the caller to request the next Buyer by dialing the combination “*9”.
Use case: A caller answered the IVR questions and was connected to a Buyer. If the caller doesn't like the Buyer for some reason, they can press the combination “*9”, get transferred back to Phonexa’s IVR (as a new lead), and get connected to another Buyer, bypassing the IVR questions (the entered data will no longer be asked).
Note: The caller can request another Buyer regardless of the lead status. If the lead status is “Sold”, the call status will be “Sold”. If the lead status is “Reject”, the call status will be “Hang up by lead”. The buyer is charged for each lead whose talk time has reached the time of sale. A call is recorded every time the caller requests a new Buyer.
- Audio File for Next Buyer: Upload the audio file indicating the next Buyer search
- Audio File if no more Buyers: Upload the audio file indicating no more available Buyers.
- Change count limit: Enter the number of times the system will look for another Buyer (enter the values 1-5).
- Automatic Change Buyer: Select the radio button to allow the system to automatically search for another buyer if the call has been rejected, busy, timeout, etc.
Use case: A caller has answered the IVR questions and is connecting to a Buyer. If the Buyer doesn't take the call (e.g. the line is busy), the system starts searching for another Buyer due to timeout. The caller returns to Phonexa’s IVR (as a new lead) and gets connected to another Buyer, bypassing the IVR questions (the entered data will no longer be asked).
Note: A call is recorded every time the system searches for a new Buyer. In the IVR Log, the status of previous calls will be displayed as “Automated Next Buyer Request”.
- Audio File for Next Buyer: Upload the audio file indicating the next Buyer search.
- Audio File if no more Buyers: Upload the audio file indicating that there are no more available Buyers.
- Ring Time: Enter the duration of a call to a Buyer, after which the call will be transferred to search for another Buyer. (value in sec, 1-60).
- Change count limit: Enter the number of times the system will look for another Buyer (values 1-5).
Click the “Save” button.
