---
title: "Event Notifications: Tracking tab"
description: The “Tracking” tab in the Event Notifications section allows you to receive notifications about system events in different messengers and other third-party services.notifications.
---
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# Event Notifications: Tracking tab
## The “Tracking” tab in the Event Notifications section allows you to receive notifications about system events in different messengers and other third-party services.notifications.
To view the list of tracking rules, go to the **System Management \> System Notifications \> Event Notifications** section and select the **“Tracking”** tab.
[](https://support.phonexa.com/hubfs/tracking%20tab%20main-1.jpg?hsLang=en)
The list contains the following information:
- **Id:** The unique identification number of the tracking rule.
- **Trigger:** The name of the trigger that is set in this rule.
- **Trigger Settings:** The list of the settings for the trigger.
- **Action:** The action to perform according to the rule.
- **Action Settings:** The list of settings for the action.
- **Status:** The status of the rule (*Active/Disabled*).
- **Created At:** The date and time of the rule creation.
- **Author:** The name of the user who created the rule.
To set up the tracking rule, click the **“Add Rule”** button.
Select the required options in the **“Add Rule”** pop-up window:
- **Trigger:** Select the event that triggers the action (*Notification triggered*).
- **Action:** Select the event tracking type. Once you select the preferable event, click the **“Next”** button to proceed with the setup.
Follow the instructions in the corresponding article for the selected action:
- [Ping Url](https://support.phonexa.com/event-tracking-type-ping-url?hsLang=en)
- [Google Sheets](https://support.phonexa.com/event-tracking-type-google-sheets?hsLang=en#Tracking-Rule-settings)
- [Twilio](https://support.phonexa.com/event-tracking-type-twilio?hsLang=en)
- [SMTP](https://support.phonexa.com/event-tracking-type-smtp?hsLang=en)
- [Send Slack Message](https://support.phonexa.com/event-tracking-type-send-slack-message?hsLang=en)
[](https://support.phonexa.com/hubfs/add%20rule%20main.jpg?hsLang=en)
The **“Trigger Settings”** block allows you to set up additional filters for the selected event. Fill in the following fields:
- **Notification:** Select the notification to trigger the tracking rule (*You can select multiple notifications or leave the* ***“All”*** *option*)..
- **Email:** Enter the email address for the notification to narrow down the trigger events *(optional)*.
[](https://support.phonexa.com/hubfs/add%20rule%201.jpg?hsLang=en)
The **“Action Settings”** block allows you to configure the action required for the rule setup. Fill in the required fields depending on the tracking type.
Click the **“Save Rule”** button to complete the action.
To test the existing tracking rule configuration, click the **“Test Run”** button in the **“Actions”** column. Fill in the test data in the provided fields that match the tracking rule configuration placeholders. Click the **“Confirm”** button to complete the action.
[](https://support.phonexa.com/hubfs/test%20run.jpg?hsLang=en)Once the test run is executed, the result is displayed in the **“Tracking Log”** report via the **“Test Runs”** tab. Click the **“Proceed to the Log”** button to view the **“Tracking Log”** report. *Read more about the Tracking Logreport in this Knowledge Base*[*article*](https://support.phonexa.com/event-tracking-lms-/-call-logic?hsLang=en#Log)*.*
[**](https://support.phonexa.com/hubfs/success%20test%20run.jpg?hsLang=en)
To edit the existing rule, click the **“Config”** button in the **“Actions”** column.
To delete the rule from the system, click the **“Delete”** button in the **“Actions”** column.
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