---
title: IVR Recording
description: The IVR Recording feature allows you to record the caller’s voice interaction with IVR and review audio recordings broken down by IVR blocks.
---
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# IVR Recording
## The IVR Recording feature allows you to record the caller’s voice interaction with IVR and review audio recordings broken down by IVR blocks.
With the IVR Recording feature, you can capture and store the entirety of a caller's interaction with the Interactive Voice Response (IVR) system. This includes recording their spoken dialogue as they navigate through various IVR blocks. Afterward, you can easily access and review these audio recordings, which are organized and segmented based on the specific IVR blocks traversed during the call.
To enable the IVR Recording, proceed with the following steps:
1\. Enable the **Call Recording** feature for the **Call Logic** platform. Go to the **System Management \> System Subscriptions** section, select the **“Call Logic”** block, click the **“View/Edit”** button, follow the instructions, and click the **“Activate”** button.
*Read more about the Call Recording setup process in this* [*Knowledge Base article*](https://support.phonexa.com/how-to-set-up-the-call-recording?hsLang=en)*.*
[**](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlKRJw7VI75DJ7amvy_jXd3_w9WBKKmgzeBIrpMTsaWDQhteclqkc4op4yViG-HFT-3punDP-pplzMA5R8vf8ZBi6SPi_dxMHSXaXGUbtnxurRo20PkXEw=s1581.png?hsLang=en)
2\. Enable the **Two-Factor Authentication**. To set up or manage the Two-Factor Authentication, go to **Account Settings \> My Profile** section, open the “**Security**” tab, click the “**Two-Factor Authentication**” tab, and follow the instructions on the page.
*Read more about the Two-Factor Authentication setup process in this* [*Knowledge Base article*](https://support.phonexa.com/how-to-set-up-two-factor-authentication?hsLang=en)*.*
[**](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlKrv_DJpm7mnQriu19yxe7B2JouHRrWcft8UbkIxvvaD6lF4T_V5mqchmwko2fU5oWAmgR1u13T2uAmbhx5_h6Gh7T35BEDz7Q4WKQBk8fuvBsc02iwCA=s1600.png?hsLang=en)3. To enable the **IVR Recording** feature for the IVR, go to the **Publisher Management \> Setup \> Call Routing / IVR** section, select the IVR with the **“Voice Recognition+Keypad”** recognition type and click the **“Constructor”** button. On the left-side menu of the constructor, click the “**Switch to the configuration mode**” (Tools (Wrench) icon) button, click the **“Additional Settings”** (Exclamation mark) button, and in the pop-up window, select the **“Record IVR Call”** checkbox.
Click the “**Save**” and the “**Apply and Build IVR**” (Green check mark) buttons to proceed with the “**Record IVR Calls**” feature.
[](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlJAqd-4jseAf-L2RpA8XBMlQy2PJkYeHxSl4PwTXJw81agsEILpatnZGPVU3jos-SnFoxA3WcnNgKYUM3fQpDAQACZ5RVPLK4qexJLFdN-czzRjxD8g1Q=s838.png?hsLang=en)You can check the status of the IVR Recording (*Disabled, Active, Not Active*) in the **Routing / IVR** \> **IVR** tab.
[](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlJfMSiwDcTC-Kc_-N9kJby01OnHkNKBh03YT76S4GD8qCBAoUMGfJpNCxn1Y_OxNLBkKWgUROxs7RwfTAsXbD7UNQWrS98Serypli1qHVbHkcUbFGhlcA=s1600.png?hsLang=en)
Read more about the **Call Routing / IVR** section in this [Knowledge Base article](https://support.phonexa.com/call-routing-/-ivr-ivr?hsLang=en).
To listen to the recordings, go to the **All Reports \> Publisher Reports \> Call Details** section, the **“Call Details”** tab. Click the **“Play”** button in the **“Duration (IVR)**” column.
*Note: This function is only available for users who have enabled Two-Factor Authentication.*
[**](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlJgqK767La2n2WI5eSkfIv-iSe4ppEUz4ezBfyftduDn0pGMDhWl5q1vBXIvsTmD_vOeKEIPL8bFgoS_sMu-Y20m0G-eqetOvzlPVKWfMoLls5OTKXORw=s1600.png?hsLang=en)Click the **“Play”** button in the pop-up window to listen to the full IVR recording.
[](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlIYTNtTbS8YQ6-uLY6cEu-QUJiu2UgWUEQAX2pI0YJ0NwBz2k876QAiUP_WmUOSB1c2u5Qb1LjUKBx56fTbVD9FhqSYtS6LtWQRrvVJ_C4p6mZHCIANRg=s538.png?hsLang=en)You can also listen to the recordings broken down by each IVR block on the **“Lead Info”** page in the **“IVR log”** tab:[](https://support.phonexa.com/hubfs/Imported%20images/AFgXFlKmBOh8s61CPRvzqIEtHXS-PPg5HZd_LHotXNZu2e7HoTp3EYf3Hg5a1NfEpusLAK5Qif5SmnSmPsxA2QGaW4--rBO_6Da3WoYeACddw8N5AKY_3kJtcg=s1579.png?hsLang=en)
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