A Notification Log allows you to view details of all email notifications sent to users based on their activity in the system—such as registration details, password changes, etc.
The Notification Log section includes information such as the date and time of the notification, recipient details, notification type, and delivery status. This log helps track notification activity and troubleshoot delivery issues.
To view the log go to the System Management > System Notifications > Notification Log section.
The Notification Log report contains the following information:
- ID: The unique identification number of the email notification record.
- Message ID: The unique identification number of the email sent message in the related message queue. Read more about the Message Queue section in the following Knowledge Base article.
- Subject: The subject of the email notification.
- Mail To: The email address of the notification email recipient.
- CC: The email address of the Carbon Copy recipient.
- Note: The Carbon Copy means that a copy of the email you are sending will also be sent to the email address you put in the “Carbon Copy” (CC) field
- BCC: The email address of the Blind Carbon Copy recipient.
- Note: The Blind Carbon Copy means that a copy of the email you are sending will also be sent to the email address you put in the "Blind Carbon Copy" (BCC) field, but no one receiving the email will be able to see the address in the "BCC" field.
- Sender: The sender of the email notification.
- Status: The status of the email notification.
- Resend Attempts: The number of the resend attempts.
- Created At: The date and time of the email notification creation.
You can narrow down the search results by using the following filters:
- ID: Enter the unique identification number of the email notification record.
- Message ID: Enter the unique identification number of the sent email message in the related message queue. Read more about the Message Queue section in the following Knowledge Base article.
- Status: Select the ongoing status of the email notification status (Send fail, Sent, Send notification, Send notification fail, Ticket created, Resend pending Send notification waiting, Resent, Resend fail).
- Created at: Select the date range of the email notification creation.
- Event: Select the event notification type.
- Event Category: Select the event category.
- Message Template: Select the message template.
- Sender: Select the sender.
- Mail to: Enter the email address the email notification was sent to.
- Message: Enter the keyword or the keyword combination that should be in the particular message. Note: This filter will be available only if the corresponding option is selected in the “Event” filter field.
To view the full message in the report table, click the “View” button in the “Actions” column. The message itself will be displayed in the “View mail message” pop-up window.
To check additional information about the ongoing mail message, click the “Additional message info” button in the “View mail message” pop-up window.
The following additional information about the ongoing message is displayed:
- Notification Event: The name of the notification event. To view the information about this notification event, click the arrow button in this field. You will be redirected to the System Management > System Notifications > Event Notifications section where additional information about the particular notification event will be displayed. The row with the required event notification will be highlighted. Read more information about the Event Notifications section in the following Knowledge Base article.
- Sender Name: The name of the sender that is available in the connection settings. To view the information about this sender, click the arrow button in this field. You will be redirected to the System Management > System Notifications > Connection Settings section where additional information about the particular sender will be displayed. The row with the required sender will be highlighted. Read more information about the Connection Settings section in the following Knowledge Base article.
To view the list of the internal recipients of the particular event notification, click the “Internal Recipients” button. You will be redirected to the System Management > General > Project Settings section > the “General” tab > the “Event Subscription Internal” tab. The corresponding preselection of the particular event type will be displayed in the “Event” filter field.
To view the list of the internal recipients of the particular event notification, click the “External Recipients” button. You will be redirected to the System Management > General > Project Settings section > the “Event Subscription External” tab. The corresponding preselection of the particular event type will be displayed in the “Event” filter field.
To view the information about the event notification recipients' settings, click the “Recipients” button You will be redirected to the System Management > General > Project Settings section > the “General” tab > the “Event Subscription External” tab.
Note: this button will redirect you to the corresponding notification settings only if they are already set on the Project level.
Read more information about the General Notification settings on the Project level in the following Knowledge Base article.
To resend the email notification, click the “Resend” button in the “Action” column. Select the connection record in the “Connection” field and confirm the resending by clicking the “Yes” button in the “Resend Message” pop-up window.
To view the detailed information about the sender of the event notification, click the “Sender” button in the “Actions” column. You will be redirected to the System Management > System Notifications > Connection Settings section where additional information about the particular sender will be displayed. The row with the required sender will be highlighted.
Read more information about the Connection Settings section in the following Knowledge Base article.
To view the email log of all notifications sent to users, click the “Thread Log” button in the “Actions” column. The system will redirect you to the Thread Log list section where you can view a full thread of conversation attached to the particular event notification.
To view the reason for the error while the event notification sending, click the “Show Error” button in the “Actions” column. The detailed information about the error message will be displayed in the “Modal” pop-up window.
To make a resending of several event notifications, click the “Bulk Actions” button, check the corresponding boxes for required event notifications, and click the “Resend Bulk” button.
Select the connection record (name of the sender) in the “Connection” field and confirm the resending operation by clicking the “Yes” button in the “Resend Messages” pop-up window.
