You can view the detailed instruction on how to reset the password for your employees who have two-factor authentication enabled.
In case, one of your employees has two-factor authentication enabled and needs to reset the password you need to:
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Check, do you have an employee in the organization with the Admin role available?
If you have one — this Admin should log in to the instance and go to the System Users > User Management > Employees section. Here select the user and click the “Edit” button in the “Action” column in the correspondence row.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio1728804576996091a0b3df1516495c96foeGhjNKt8IW5BD-2.png)
In the pop-up window select the “Disabled” option in the “Two Factor Authentication” field and click the “Save” button to complete.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio172880458c89df0e868cd1fc55e636978f3oUBiRlZ2gp0M-2.png)
After this user can log in under his account and change necessary details in the Account Settings > My Profile section.
![](https://support.phonexa.com/hubfs/Knowledge%20Base%20Import/cdn2.hubspot.nethubfs6013559Knowledge%20Base%20Importphonexa-4703e840ef03.intercom-attachments-7.comio172880459b412835b8157eb702931cc9e5G9kpPIesUcRah-2.png)
If you do not have any active user with Admin permissions available, please get in touch with our technical support team.
See also:
Change password in the profile